Xanterra Leisure Holding, LLC

  • Food & Beverage Server - Tips

    Job Locations US-UT-SPRINGDALE
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    2014-3776
    Category
    Food and Beverage
  • Overview

    Food & Beverage Server in fast-paced restaurant at Zion Lodge.

    Responsibilities

    • Perform all duties toward the goal of providing excellent guest service in an efficient manner.
    • Follow all policy, procedures and service standards.
    • Respond immediately and professionally to guest service issues and report the situation to the manager on duty.
    • Accurately record and enter all food and beverage items in to the POS system; pick up, garnish, and serve food and beverages promptly to guests; collect and process forms of payment; ensuring guest satisfaction throughout.
    • Knowledge of all menus: Specials, features, food, and beverages.
    • Knowledge of general guest information.
    • Maximize sales by using menu knowledge and suggestive selling techniques.
    • Offer and serve alcoholic beverages while adhering to established Xanterra alcohol policies.
    • Conduct themselves in a professional manner with the awareness that most actions and communications are within guest view.  Ensure a congenial atmosphere for all.
    • Maintain cleanliness of Dining Room and service areas.
    • Complete assigned duties within each shift.
    • Responsible for collecting accurate payment from the guest and depositing the exact amount of sales.
    • Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.

    Qualifications

    • Server experience in comparable restaurant.
    • Experience lifting, balancing and carrying service trays.
    • Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
    • Ability to communicate effectively with guests, co-workers, and supervisors.
    • Ability to absorb large amounts of information quickly: Service procedures, menus, dining room floor plan, point of sales system.
    • Certification in the appropriate alcohol awareness program is required. Workshops will be provided if not currently certified.
    • Must be able to walk for long periods of time.
    • Must be able to lift and carry 30 pounds.
    • Must be able to bend, stretch and reach for extended periods of time.

     

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