Xanterra Leisure Holding, LLC

  • Guest Services Representative

    Job Locations US-VT-WILLISTON
    Requisition ID
    2019-21077
    Posted Date
    1 month ago(1/28/2020 8:17 AM)
    Category
    Marketing/Sales
  • Overview

    Join VBT and Country Walkers; an award-winning, Vermont-based active travel company and be part of our high performing, international team. We offer deluxe, small-group bicycling and walking tours worldwide at a variety of different levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about!  We're looking for an enthusiastic Guest Services Representative to support guest inquiries and accounts. This Call Center position is responsible for all administrative duties related to the maintenance of guest accounts.

    Responsibilities

    • Provide professional assistance to guests regarding their travel reservations, including payments, air assistance, general information, problem solving
    • Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
    • Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
    • Support all members of the sales and services team, such as answering queue calls when necessary.

    Qualifications

    • 3-5 years of customer service experience, preferably in a call center environment
    • Strong time management and organization skills
    • Ability to work rotating shifts within M-F 8:30 am to 6:30 pm and Saturday 10:00 am to 3:00 pm hours of operation
    • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service 
    • Exceptional technical skills; computer operations, systems navigation, data entry required

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