Xanterra Leisure Holding, LLC

  • Inn - Lead Front Desk Agent, The Oasis at Death Valley, Year Round

    Job Locations US-CA-DEATH VALLEY
    Posted Date 2 weeks ago(11/30/2018 11:58 AM)
    Requisition ID
    2018-18384
    Category
    Rooms/Lodging
  • Overview

    In addition to all the responsibilities of a Guest Service Agent.  A Lead/Senior Guest Service Agent is the "Shift Supervisor" when on duty and is responsible the completion of a prescribed list of duties.

    Responsibilities

    • To provide excellent guest service in a timely manner.
    • To resolve guest relation problems skillfully with willingness and desire to understand a guest's viewpoint and make any necessary billing adjustments so that the guest is satisfied when they leave.
    • To closely monitor guest arrivals to ensure check-ins occur in a timely manner.
    • Assist in the resolution of any guest issues that may arise.
    • To resolve all room discrepancies with the Housekeeping Department.
    • To maintain complete awareness of all available rooms and their status throughout the day including arrivals, reservation holds, and out-of-orders to maximize sales.
    • To run and print all necessary reports throughout shift.
    • To assign duties to Front Office employees to ensure completion of shift duties.
    • To act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations.
    • To monitor staff performance, providing them and the Front Office Manager with feedback.
    • Maintain communication logs with staff and managers.
    • To monitor and schedule staff meals and breaks.
    • To help GSA with problems cashing out and running reports at end of shift
    • To perform other duties as assigned and assist other departments as needed.
    • Follow all policy, procedures and service standards.
    • All other duties as assigned.

    Qualifications

    • Human relation skills - must be a people-person who thrives on public contact.
    • Strong communication and interpersonal skills.
    • Ability to supervise employees, delegate tasks, and deal with personnel issues.
    • Basic computer skills.
    • Excellent sales skills.
    • Basic accounting skills.
    • Ability to learn quickly and follow instructions accurately.
    • Ability to deal with guests when they are unhappy and work towards resolution.
    • Ability to prioritize tasks and move through them in an efficient and accurate manner with the ability to be flexible and open to changes in procedure.
    • Able to lift and carry up to 15 pounds.
    • Standing for up to eight hours per shift.
    • Requires bending, stretching and reaching throughout a shift up to 8 hours.
    • Working with required chemicals.

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