Xanterra Leisure Holding, LLC

  • Ranch - Assistant Front Office Manager, The Oasis at Death Valley, Year Round

    Job Locations US-CA-DEATH VALLEY
    Posted Date 2 months ago(11/13/2018 4:41 PM)
    Requisition ID
    2018-18289
    Category
    Rooms/Lodging
  • Overview

    The Assistant Front Office Manager is responsible for the day to day operations of the Ranch Front Desk, Reservations, PBX and Bell/Valet staff in accordance to all Xanterra Parks & Resorts and Front Office Policies and Procedures.

    Responsibilities

    • Project a friendly and welcoming attitude, positively influencing the front office operations.
    • Create a positive work environment through honesty, integrity and respectful communication and actions.
    • Possess excellent listening skills.
    • Greet and welcome every guest and team member.
    • Maintain a professional demeanor and presence.
    • Conduct open and honest communication with Ranch Front Desk Manager, Director of Rooms, other departments, and the front office team.
    • Anticipate guests' needs and address any potential issues that may arise.
    • Address guest and employee concerns in a timely fashion. Follow up as needed.
    • Ensure all Xanterra Travel Collection and Front Office policies and procedures are followed.
    • Maintain an AAA, 3 Diamond standards for Ranch Front Desk Operations.
    • Write schedules.
    • Train and cross-train all employees in the operations of the front desk and reservations.
    • Ensure that all specific room requests are blocked in a timely manner.
    • Maintain the highest degree of guest and employee confidentiality.
    • Assume the role as Ranch Front Desk Manager in his/her absence.
    • Regularly inspect front desk  and public areas.
    • Communicate with housekeeping and maintenance departments to resolve room issues.
    • Interact with F&B operations to resolve group or guest issues and concerns.
    • Ensure all employees are performing tasks in a professional manner.
    • Ensure all employees are aware of the Ecometrix Policy, Xanterra's company-wide Environmental Management System (EMS) and their roles and responsibilities in achieving compliance to the policy.
    • Train and coach employees for success.
    • All other duties as assigned.

    Qualifications

    • Working knowledge of Hotel/Resort front office operations.
    • The ability to create a schedule based on business demands.
    • Proven organizational and managerial skills.
    • Working knowledge of basic hotel accounting and night audit practices.
    • Previous experience using a property management system; experience with Micro’s Opera Property Management System a plus.
    • Must have working knowledge of Microsoft Office Programs.
    • Working knowledge of using a phone operating switchboard.
    • Must be able to type 40wpm.

     

    Physical Demands:

    • Requires standing for long periods of time.
    • Must be able to lift 30lbs.
    • Must be able to work in extreme temperature conditions.

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