Xanterra Leisure Holding, LLC

  • Ranch - Assistant Front Office Manager, The Oasis at Death Valley, Year Round

    Job Locations US-CA-DEATH VALLEY
    Posted Date 2 months ago(11/13/2018 4:41 PM)
    Requisition ID
  • Overview

    The Assistant Front Office Manager is responsible for the day to day operations of the Ranch Front Desk, Reservations, PBX and Bell/Valet staff in accordance to all Xanterra Parks & Resorts and Front Office Policies and Procedures.


    • Project a friendly and welcoming attitude, positively influencing the front office operations.
    • Create a positive work environment through honesty, integrity and respectful communication and actions.
    • Possess excellent listening skills.
    • Greet and welcome every guest and team member.
    • Maintain a professional demeanor and presence.
    • Conduct open and honest communication with Ranch Front Desk Manager, Director of Rooms, other departments, and the front office team.
    • Anticipate guests' needs and address any potential issues that may arise.
    • Address guest and employee concerns in a timely fashion. Follow up as needed.
    • Ensure all Xanterra Travel Collection and Front Office policies and procedures are followed.
    • Maintain an AAA, 3 Diamond standards for Ranch Front Desk Operations.
    • Write schedules.
    • Train and cross-train all employees in the operations of the front desk and reservations.
    • Ensure that all specific room requests are blocked in a timely manner.
    • Maintain the highest degree of guest and employee confidentiality.
    • Assume the role as Ranch Front Desk Manager in his/her absence.
    • Regularly inspect front desk  and public areas.
    • Communicate with housekeeping and maintenance departments to resolve room issues.
    • Interact with F&B operations to resolve group or guest issues and concerns.
    • Ensure all employees are performing tasks in a professional manner.
    • Ensure all employees are aware of the Ecometrix Policy, Xanterra's company-wide Environmental Management System (EMS) and their roles and responsibilities in achieving compliance to the policy.
    • Train and coach employees for success.
    • All other duties as assigned.


    • Working knowledge of Hotel/Resort front office operations.
    • The ability to create a schedule based on business demands.
    • Proven organizational and managerial skills.
    • Working knowledge of basic hotel accounting and night audit practices.
    • Previous experience using a property management system; experience with Micro’s Opera Property Management System a plus.
    • Must have working knowledge of Microsoft Office Programs.
    • Working knowledge of using a phone operating switchboard.
    • Must be able to type 40wpm.


    Physical Demands:

    • Requires standing for long periods of time.
    • Must be able to lift 30lbs.
    • Must be able to work in extreme temperature conditions.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.