Xanterra Leisure Holding, LLC

  • Telephone Operator, The Oasis at Death Valley, Year Round

    Job Locations US-CA-DEATH VALLEY
    Posted Date 2 months ago(11/7/2018 11:08 AM)
    Requisition ID
    2018-18280
    Category
    Rooms/Lodging
  • Overview

    Responsible for routing all incoming and outgoing telephone calls placed through the switchboard and performs related clerical duties.

    Responsibilities

    • Operates communication systems, such as telephone, switchboard, two-way radio and paging system.
    • Answers incoming calls, greets callers, transfers calls and takes messages as necessary.
    • Monitors alarm systems in order to ensure that secure conditions are maintained.
    • Routes emergency calls appropriately.
    • Contacts security staff members when necessary.
    • Provides callers and guests with hotel and park information.
    • Enters guest information into phone computer system and keeps accurate records regarding phone restrictions and guest wake-up calls.
    • Responsible for mail/packages for guests and employees.
    • Works closely with front desk, housekeeping and maintenance to ensure guest satisfaction and accurate record keeping.
    • All other duties as assigned.

    Qualifications

    • At least six (6) month experience as a telephone switchboard operator or answering a multi-line telephone.
    • Excellent customer service and verbal communication skills.
    • Must be able to communicate clearly, have good diction, a pleasant speaking voice, and be clearly understood over the telephone.
    • Must have clerical aptitude, accuracy and attention to detail.

     

    Physical Demands:

    • Ability to work siting for extended periods of time and must have the endurance to function in a fast-paced and high-stress environment.
    • Must have the manual dexterity to work busy consoles and PCs.

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.