Xanterra Leisure Holding, LLC

  • Telephone Operator, The Oasis at Death Valley, Year Round

    Job Locations US-CA-DEATH VALLEY
    Posted Date 1 month ago(2/12/2019 10:45 AM)
    Requisition ID
  • Overview

    Responsible for routing all incoming and outgoing telephone calls placed through the switchboard and performs related clerical duties.


    • Operates communication systems, such as telephone, switchboard, two-way radio and paging system.
    • Answers incoming calls, greets callers, transfers calls and takes messages as necessary.
    • Monitors alarm systems in order to ensure that secure conditions are maintained.
    • Routes emergency calls appropriately.
    • Contacts security staff members when necessary.
    • Provides callers and guests with hotel and park information.
    • Enters guest information into phone computer system and keeps accurate records regarding phone restrictions and guest wake-up calls.
    • Responsible for mail/packages for guests and employees.
    • Works closely with front desk, housekeeping and maintenance to ensure guest satisfaction and accurate record keeping.
    • All other duties as assigned.


    • At least six (6) month experience as a telephone switchboard operator or answering a multi-line telephone.
    • Excellent customer service and verbal communication skills.
    • Must be able to communicate clearly, have good diction, a pleasant speaking voice, and be clearly understood over the telephone.
    • Must have clerical aptitude, accuracy and attention to detail.


    Physical Demands:

    • Ability to work siting for extended periods of time and must have the endurance to function in a fast-paced and high-stress environment.
    • Must have the manual dexterity to work busy consoles and PCs.



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