Xanterra Leisure Holding, LLC

  • Restaurant Supervisor-Tusayan, AZ

    Job Locations US-AZ-Grand Canyon
    Posted Date 1 week ago(11/8/2018 12:52 PM)
    Requisition ID
    Food and Beverage
  • Overview

    This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position is 95% active floor supervision with approximately 5% administrative duties.     



    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Effective enforcement of all Xanterra Tusayan, LLC F&B standards, policies and procedures.
    • Support F&B Corporate Xanterra University, TIPS & Serv-Safe & The Grand Hotel Training programs as assigned. 
    • Comply with all state laws and company policies regarding alcohol.
    • Ensure proper accounting procedures are enforced for check outs, voids, comps, special event, billing, tours and resumes.
    • Support all FOH activities in food and beverage outlets.
    • Ensure all guest/employee challenges and complaints are handled in a professional manner.
    • Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
    • Ensure staff members are in pressed and clean uniform with their nametag.
    • Support participation in updating Attendance Cards for all employees.
    • Ensure Dining Room facilities are maintained and clean.
    • Report all maintenance requests to extension 1030 and notify other managers.
    • Enforce all side work duties are assigned and completed. 
    • Administer disciplinary actions fairly and consistently working with Unit Manager, Service Managers, or General Manager and/or Assistant General Manager. 
    • Conduct Service Briefings daily before shifts. 
    • Check to ensure all indoor and outside signage is correct and clean.
    • Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
    • Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.
    • Knows proper evacuation procedures and execute in an efficient, timely manner.
    • Other duties assigned.



    • Knowledge of food and beverage service is preferred.
    • 6 months previous experience in food service management preferred.
    • Leadership and communicative skills to effectively motivate staff preferred.
    • Basic knowledge of Word & Excel software preferred.
    • A passion for excellence & the ability to communicate it.



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