Fully understand and support Xanterra Mission Statement and Core Values.
Ensure that Kronos is monitored daily for entire Department. Have Kronos verified by PPE.Manage all departments within the Rooms Department according to established policies and procedures, guest service standards, financial plans, and company directives.
Set and maintain department standards for productivity, cleanliness, ordering, cost control, training, safety, equipment use, and especially guest service.
Administer all company and department policies, design department policies and procedures for each of the departments in the Rooms Department, and ensure compliance of such in each department.
Work in the selection, assigning, training and development of Rooms Department staff.
Ensure the continual training of staff through attendance in training and development classes.
Conduct routine inspections of all assigned areas including guestrooms, front desk operations, laundry, and public areas in lobbies and housing units.
Ensure that guest and employee safety standards are applied and enforced particularly guestroom key control, walkways and lighting.
Complete annual reviews for all for hourly and salaried non-exempt personnel in the department, as well as establish goals and objectives for each staff member.
Approve all change of status requests for department personnel.
Maintain coordination and communication with other departments affected by Rooms such as Sales, Food & Beverage, Maintenance and Accounting.
Communicate staffing needs, including management staff, with Human Resources.
Submit annual CEA proposals as well as other purchase requests for non-capitalized items.
Whenever necessary handle guest concerns, complaints with tact, courteousness and professionalism. When necessary approve guest refunds.
Project a commitment to Xanterra Tusayan LLC’s environmental policies.
Act as property Manager on Duty as assigned.
Respond to all audits and accounting requests in a timely fashion.
Keep an accurate inventory of linens, supplies, furniture and amenities and order to replace or enhance these things in accordance to the prepared budget. Work with General Manager to follow budgetary guidelines.
Other duties as assigned.
Minimum three years Front Desk Supervisor or Rooms Management experience in a 100 room or higher, high-occupancy lodging operation.
Possess accounting skills necessary to plan, budget and control annual financial plans.
Excellent written and verbal communication skills with the ability to professionally interact with guests, clients and employees.
Previous experience with front desk operating systems, telecommunication systems, and inventory ordering systems.
Experience with Microsoft Office and Excel.
Ability to help create sales plans to generate occupancy.