Xanterra Leisure Holding, LLC

  • Guest Services, Yellowstone National Park 2019

    Job Locations US-WY-YELLOWSTONE
    Posted Date 1 week ago(4/10/2019 7:27 AM)
    Requisition ID
  • Overview






    Create memorable guest experiences in Yellowstone National Park!

    Applicants interested in a Guest Service position in Yellowstone can choose from the following areas: Front Desk, Reservations, Retail, Activities, Bell, and Valet.


    Front Desk

    Yellowstone National Park Lodges operates 9 lodges with over 2,000 guest rooms and cabins across 6 different villages within the park. The Front Desk is often responsible for providing the first face-to-face impression to our guests and ensure they are given accurate and in-depth information about their accommodations and the park. 



    Reservation Agents are usually the very first point of contact for our guests and assist in the planning of their Yellowstone experience. Part of the training for this position includes touring the park and participating in some of the activities that you will be booking for guests.


    Retail (FULL)

    There are 9 retail stores across 6 different villages within Yellowstone which are often the first stops for our guests. In Yellowstone, we don't sell souvenirs, we sell memories. Retail Sales Associates have an in-depth knowledge of all inventory and have a passion to assist guests with finding the perfect items and gifts to remember their Yellowstone experience. 



    Our Activity Sales Agents are responsible for providing our guests with accurate and detailed information about various activities throughout the park. They possess the ability to sell these activities to our guests. Our activity desks operate at a very high-volume and candidates applying for this position should be able to work well in a fast-paced environment. 



    A Bell Attendant has direct contact with our guests and provides several services such as transportation of luggage to and from rooms, providing information about the location, and providing shuttle service when necessary. 



    Some locations within Yellowstone National Park provide valet service for our guests during their stay. The Valet Attendant will drive guest vehicles from the hotel entrance to a nearby designated parking area. Candidates applying for this position must be at least 21 years of age and possess a valid driver's license with a clean driving record. 



    What We Are Looking For

    At Yellowstone National Park Lodges, we depend on our team members to help guests find their ultimate Yellowstone experience—all while working to protect and preserve the park for future generations. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests.


    What You Are Looking For

    • Are you interested in working, living, and being an ambassador in Yellowstone National Park?
    • Are you looking to make friends with people from all over the world?
    • Do you have a positive attitude and solid work ethic?
    • Do you thrive in a fast-paced, exciting work environment?
    • Are you seeking upward mobility and growth opportunities?
    • Are you looking to gain experience in tourism & hospitality operations
    • Are you enthusiastic about Xanterra’s sustainability initiatives?


    If you answered, “Yes” to these questions, a job in Yellowstone is ideal for you!


    The Details

    We have immediate openings available for the 2019 season. Ideally, you will be available to work a full season (now through October 2019). If living, working, and exploring in Yellowstone sounds intriguing and exciting to you, please read on.

    • Start Date: April 2019
    • Employment Type: Full Time, Seasonal (ideally full season or early/late season)
    • Schedule: Varies – 40+ hours per week.
    • Perks include:
      • Low-cost housing (dormitory style) and meals (cafeteria style)
      • Wi-Fi (limited bandwidth)
      • Free Employee Recreation Program (hiking, biking, photography, camping, wildlife watching, educational programs, film series, sports competitions, and more!)
      • Exclusive discounts in and around Yellowstone
      • Living in the world’s first National Park

    A Day in the Life

    We operate 9 lodging facilities, 31 restaurants, and 5 campgrounds inside Yellowstone National Park. Our Guest Services employees interact directly with guests to ensure their experience is unforgettable.


    Essential Skills and Knowledge:

    Applicants interested in Guest Services in Yellowstone are drawn to the unique opportunity to work in the world’s first national park. You should be enthusiastic about our sustainability initiatives and mission to provide legendary hospitality. Interpersonal and problem-solving skills are essential for these positions. 


    What We Believe

    At Yellowstone National Park Lodges, we are a welcoming community who work hard, share a passion for the environment, and enjoy creating memorable experiences for our guests. We are the primary concessionaire in Yellowstone National Park. As part of the Xanterra Travel Collection family, we embrace a “naturally different” lifestyle that allows you to live, work, and explore one of the most beautiful places on earth. We are a company based on values that reflect an environmental ethic and social conscience – for the long-term. “Our Softer Footprint” focuses on how we reduce our environmental impact through our comprehensive environmental initiatives. Our business practices exemplify environmental stewardship, and a desire to protect and preserve our public lands.


    Equal Employment Opportunity

    All qualified applicants will receive consideration for employment without regard to race, color, relligion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 


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