Xanterra Leisure Holding, LLC

  • Restaurant Supervisor (Polar Express Seasonal '18 - '19)

    Job Locations US-AZ-WILLIAMS
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    Food and Beverage
  • Overview

    The Polar Express Restaurant Supervisor position is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position requires mostly active floor supervision and some administrative duties.


    • Fully understand and support Xanterra Mission Statement and Core Values. 
    • Effective enforcement of all Xanterra and GCR F&B standards, policies and procedures.
    • Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs
    • as assigned.
    • Comply with all state laws and company policies regarding alcohol.
    • Ensure proper accounting procedures are enforced for check outs, voids, comps, special event
    • billing, tours and resumes.
    • Support all FOH activities in Grand Depot Café, Spenser’s Pub and Java Crossing & Java on the  
    • Platform.
    • Ensure all guest/employee challenges and complaints are handled in a professional manner.
    • Continually operate all facilities to maximize food, beverage, labor and operational costs
    • within budget.
    • Ensure staff members are in pressed and clean uniform with their nametag.
    • Support participation in updating Attendance Cards for all employees.
    • Ensure Dining Room facilities are maintained and clean.
    • Report all maintenance requests to extension 1030 and notify other managers.
    • Enforce all side work duties are assigned and completed.
    • Administer disciplinary actions fairly and consistently working with Unit Manager, Service  
    • Managers, F & B Director or Hotel Operations Director.
    • Conduct Service Briefings daily before shifts.
    • Check to ensure all buffet and outside signage is correct and clean.
    • Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
    • Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.
    • Knows proper evacuation procedures and execute in an efficient, timely manner.
    • Other duties assigned.


    • Must be at least 18 years of age to meet minimum age requirements for serving alcohol.


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