Xanterra Leisure Holding, LLC

  • Concierge Full Time- The Grand Hotel Tusayan, AZ

    Job Locations US-AZ-Grand Canyon
    Posted Date 3 weeks ago(3 weeks ago)
    Requisition ID
    2018-16973
    Category
    Rooms/Lodging
  • Overview

    Provide guest service information beyond that provided by front desk, guest registration, checkout, collect payment and guest service as requested.

    Responsibilities

    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Provide The Grand Hotel guest service information and provide guest service beyond that provided by the front desk.
    • Book dinner reservations, bus tours, mule rides and out of park tours for guests as requested, based on availability.
    • Provide information on National Park Service programs, trails, sites and other information.
    • Provide travel directions for in park locations, and directions for the greater Four Corners, Williams, Route 66 travel area.
    • Display courteous and tactful behavior when receiving requests, and when a request cannot be fulfilled.
    • Follow established The Grand Hotels front desk procedures in carrying out assigned duties.
    • Register guests in a prompt, efficient and courteous manner.
    • Handle guest accounts properly including posting of charges, and collection of payment.
    • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
    • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
    • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
    • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
    • Work with Bell staff to assist guests with requests as needed.
    • Adhere to all XanterraTusayan, LLC lost and found procedures.
    • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
    • Ability to shift priorities and duties as directed by supervisor.
    • Other duties as assigned.

    Qualifications

    • Ability to interact in a cordial, courteous, professional and tactful manner with a very broad cross-section of guests.
    • Knowledge of all The Grand Hotel property guest services, locations, hours of operation and the ability to convey information to the guests.
    • Knowledge of area attractions and directions.
    • Knowledge of National Park Service programs, sites and services.
    • Previous public contact work experience.
    • Previous experience as a hotel front desk or reservations agent is a plus.
    • Experience with computers and Windows type software.
    • Ability to properly handle cash and credit cards.
    • Good verbal communication skills.

    #CB

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.