Xanterra Leisure Holding, LLC

  • Polar Chef Supervisor

    Job Locations US-AZ-WILLIAMS
    Posted Date 2 months ago(8/20/2018 3:55 PM)
    Requisition ID
    Railway Operations
  • Overview


    The Polar Express Supervisor is responsible for ensuring the Polar Express Chef characters are providing services that create memorable experiences and exceed guest expectations during the Polar Express production.


    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Must accommodate our guests within established guidelines and in a professional manner and be able to effectively handle stressful situations in a public setting and resolve guest related problems in a professional manner.
    • Responsible for timely enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies and environmental program.
    • Responsible for direct supervision of the Polar Express Chef  characters including but not limited to; scheduling, training, monitoring work/labor hours, directing the work,  maintaining and evaluating levels of performance, monitoring appearance of passenger cars, assisting with guest reassignments.
    • Responsible for compliance with all health and safety regulations and enforcing sanitary practices and reporting train maintenance repair issues to the conductor.
    • Perform routine periodic walk-through in passenger cars; working closely with Polar Express Chefs, Polar Express Supervisors and Conductor to ensure, cleanliness of passenger train cars and all levels of guest service and train safety are being provided.
    • Maintains flexibility to work evening shifts, including shifts on holidays and weekends. Shifts are 6+/- hours per day.
    • Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
    • Other duties as assigned.


    • Must be at least 19 years of age.
    • Minimum 3 years customer service experience, with a minimum of 1year previous supervisory experience.
    • Requires excellent leadership and communication skills to effectively motivate staff to the expected Xanterra’s standard of excellence in guest service.
    • Ability to work evening shifts, including shifts on holidays and weekends. Shifts are 6+/- hours per day.
    • Must have good organizational skills with the ability to maintain flexibility in carrying out daily job duties, organizing and managing multiple priorities and tasks while providing leadership to a diversified staff.
    • Must be able to establish and maintain positive professional working relationship with staff, co-workers, directors, and other departments; working together in a positive work environment.
    • Requires the ability to stand and walk for extended periods of time, move efficiently through train passenger cars while in motion, and the ability to lift at least 40 pounds.


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