Xanterra Leisure Holding, LLC

  • Front Desk Agent FT

    Job Locations US-AZ-WILLIAMS
    Posted Date 4 weeks ago(4 weeks ago)
    Requisition ID
  • Overview

    The Guest Service Agent is a full-time year round position responsible for guest registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.


    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Maintains positive attitude at all times.
    • Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.
    • Register guests in a prompt, efficient and courteous manner.
    • Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.
    • Handle guest accounts properly including posting of charges, and collection of payment.
    • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
    • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.
    • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
    • Using proper phone etiquette, answer incoming calls, attending to guest needs quickly and efficiently.
    • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
    • Work with Bell staff to assist guests with requests as needed.
    • Adhere to all Xanterra GCR lost and found procedures, PCI, Cash Handling, Safety and Environmental policies.
    • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
    • Ability to shift priorities and duties as directed by supervisor.
    • Other duties as assigned


    Preferred Qualifications:

    • Previous guest service and cash handling work experience.
    • Experience with computers and Windows type software.


    Basic Competencies:

    • Verbal comprehension (Understand oral and written communications, follow detailed direction).
    • Attention to Detail skills (minimize the risk of error)
    • Communication skills (provide clear instructions/directions)
    • Reasoning skills (problem solving and troubleshooting skills)
    • Multi-tasking and prioritization skills
    • Basic math skills.


    Employment Conditions:

    • Work safely to prevent on the job accidents and injuries
    • Work safely to ensure company equipment is secure.
    • Wear protective equipment as required by the job duties.
    • Complete required training programs.
    • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.


    Physical Requirements:

    • While performing the duties of this job, the employee is:
    • Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.  
    • Frequently walk and lift or carry up to 10 lbs.
    • Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
    • Will be required to stand long periods of time and to occasionally walk up flights of stairs.


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