Xanterra Leisure Holding, LLC

  • Switchboard Operator Temporary, South Rim

    Job Locations US-AZ-GRAND CANYON
    Posted Date 4 weeks ago(4 weeks ago)
    Requisition ID
    2018-16401
    Category
    Rooms/Lodging
  • Overview

    Professionally handles all calls, alarms and radio communication through the switchboard.

    Responsibilities

    • Process calls, respond to alarms, handle radio communication and other basic switchboard operations following policy and procedures.
    • Continually focus on providing exceptional guest service as a primary goal.
    • Determine the source of different trouble and alarm signals, responding per trained company standards.
    • Determine proper actions and notifications required based on response matrix and Switchboard policy and procedures.
    • Take appropriate notes of emergency situations to document events after they have occurred.
    • Provide Grand Canyon National Park Lodges property information to callers according to Switchboard policy and procedures.
    • Use professional discretion when divulging information and activities to callers.
    • Other duties as assigned.

    Qualifications

    • Previous telephone switchboard operator, PBX, dispatch or front desk experience.
    • Excellent verbal communications skills and professional telephone etiquette.
    • Ability to communicate clearly through written communication including emails, shift notes and Microsoft Office programs.
    • Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
    • Ability to effectively learn and utilize two-way radio communications and pagers.
    • Ability to work in close quarters with co-workers and maintain a positive workplace.
    • Ability to sit/remain sedentary for long periods of time with limited exposure outside of the switchboard throughout your shift.

     

    Low-cost in-park housing provided.  Discounted meals; Medical/Dental/Vision health plans available; 401K; Drug-free workplace.  Employment history verified.  Background checks/Drug test required. Xanterra is an Equal Opportunity and Affirmative Action Employer.  Minorities/Woman/Disabled/Veterans are encouraged to apply.

     

     

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