Greeting and assisting guest with luggage from their vehicle when arriving. Provide bell service to guests by taking luggage, etc to/from room. Other assigned duties to facilitate guest services and efficient management of the hotel.
Fully understand and support Xanterra Mission Statement and Core Values.
Provide bell service to guests by taking luggage to and from room, including tour groups and individual guest parties or as directed by Front Desk.
Assist tour drivers and/or tour escorts as necessary with baggage schedule, special requests, etc.
Attend to tour group luggage delivery and pick up in a timely manner, ensuring proper procedures for handling tour luggage are followed in detail.
Assist the Front Desk in delivering messages, running errands, providing information and directions to facilitate guest’s needs.
Assist the Common Area Attendants in maintaining the cleanliness of the lobby areas, entrances and other public areas of the hotel facilities.
Adhere to all Xanterra Tusayan, LLC and found procedures.
Check luggage, packs, etc. in bell storage area and maintain security of items in storage.
Complete all Bell Attendant paperwork and submit to Front Desk.
Adhere to all safety and risk management policies management as necessary.
Wear required personal protective equipment as required while performing job.
Other duties as assigned.
Ability to follow directions.
Ability to read and follow detailed directions to ensure proper delivery and pickup of guest baggage.
Ability to handle the physical aspects of the job, bending, twisting, frequently lifting and transporting luggage and pushing/pulling linen carts throughout the course of the shift.
Knowledge of rooms and hotel layout of the Hotel property.
Ability to complete assigned tasks without close supervision.
Willingness to help out in all areas of the housekeeping department to facilitate services to guests and efficient management of the hotel.
General knowledge of Xanterra Tusayan, LLC guest services with the ability to convey information to the guests.