Xanterra Leisure Holding, LLC

  • Bell Attendant - The Grand Hotel Tusayan Arizona

    Job Locations US-AZ-Grand Canyon
    Posted Date 4 months ago(7/30/2018 11:31 AM)
    Requisition ID
    2018-16381
    Category
    Rooms/Lodging
  • Overview

    Greeting and assisting guest with luggage from their vehicle when arriving. Provide bell service to guests by taking luggage, etc to/from room. Other assigned duties to facilitate guest services and efficient management of the hotel.

    Responsibilities

     

    • Fully understand and support Xanterra Mission Statement and Core Values.                     
    • Provide bell service to guests by taking luggage to and from room, including tour groups and individual guest parties or as directed by Front Desk.
    • Assist tour drivers and/or tour escorts as necessary with baggage schedule, special requests, etc.
    • Attend to tour group luggage delivery and pick up in a timely manner, ensuring proper procedures for handling tour luggage are followed in detail.
    • Assist the Front Desk in delivering messages, running errands, providing information and directions to facilitate guest’s needs.
    • Assist the Common Area Attendants in maintaining the cleanliness of the lobby areas, entrances and other public areas of the hotel facilities.
    • Adhere to all Xanterra Tusayan, LLC and found procedures.
    • Check luggage, packs, etc. in bell storage area and maintain security of items in storage.
    • Complete all Bell Attendant paperwork and submit to Front Desk.
    • Adhere to all safety and risk management policies management as necessary.
    • Wear required personal protective equipment as required while performing job.
    • Other duties as assigned.

    Qualifications

    • Ability to follow directions.
    • Ability to read and follow detailed directions to ensure proper delivery and pickup of guest baggage.
    • Ability to handle the physical aspects of the job, bending, twisting, frequently lifting and transporting luggage and pushing/pulling linen carts throughout the course of the shift.
    • Knowledge of rooms and hotel layout of the Hotel property.
    • Ability to complete assigned tasks without close supervision.
    • Willingness to help out in all areas of the housekeeping department to facilitate services to guests and efficient management of the hotel.
    • General knowledge of Xanterra Tusayan, LLC guest services with the ability to convey information to the guests.

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