Xanterra Leisure Holding, LLC

  • Guest Service Agent, South Rim

    Job Locations US-AZ-GRAND CANYON
    Posted Date 3 weeks ago(6/27/2018 3:54 PM)
    Requisition ID
    2018-16300
    Category
    Rooms/Lodging
  • Overview

    Guest registration, checkout, collect and secure payment and provide property information to the guests.

    Responsibilities

    • Follow established front desk procedures in carrying out of duties.
    • Register guests in a courteous, prompt and efficient manner.
    • Follow Xanterra security policies and procedures in the handling and divulging of all company and guest information.
    • Handle guest accounts properly including posting of charges, and collection of payment.
    • Maintain strict guest security in controlling keys and issuing keys.
    • Do shift duties as directed by supervisor.
    • Provide property and park information to guests both voluntarily and on request.
    • Handle guest complaints to the degree possible, and involve the supervisor in the handling of guest complaints as necessary.
    • Work closely with Unit Housekeeping department to keep room status up to date.
    • Work with Bell staff to assist guests as needed.
    • Maintain bank with accuracy and security. Follow all shift end procedures regarding proper bank balancing and deposits.
    • Use all company property in a work-related capacity, i.e. telephones and computers.
    • Adhere to all Xanterra South Rim and NPS lost and found procedures.
    • Other duties as assigned

    Qualifications

    • Previous public contact work experience.
    • Ability to professionally and courteously interact with a broad cross-section of diverse guests.
    • Experience with computers and Windows type software.
    • Ability to properly handle and secure cash and credit cards.
    • Good verbal communication skills.
    • Qualified candidates will be required to achieve a successful score on a test regarding customer service and math skills.

     

    Low-cost in-park housing provided.  Discounted meals; Medical/Dental/Vision health plans available; 401K; Drug-free workplace.  Employment history verified.  Background checks/Drug test required. Xanterra is an Equal Opportunity and Affirmative Action Employer.  Minorities/Woman/Disabled/Veterans are encouraged to apply.

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