Oversee day to day operation of all Grand Canyon South Rim Retail outlets including corporate liaison, daily sales, customer service, training & development, payroll, inventory control and merchandising for multiple high volume locations including Hermits Rest, Maswik Lodge, Bright Anel Lodge, El Tovar Hotel and Hopi House retail shops, as well as all ecommerce and related administrative duties for the department. The position works closely with the corporate retail group, including VP of Retail and corporate buying staff to ensure strong product flow and operational excellence. The position is integral part of Xanterra South Rim’s National Park Executive Team.
Work closely with Retail Distribution Center Manager & Store Management teams to ensure products are shipped to stores in timely manner to maintain full inventory, and ensuring product is fully represented on sales floor.
Work closely with Sales, Transportation and Food & Beverage departments and the Train, maximizing retail sales via group tours and day tour business.
Responsible for conducting annual reviews of all salaried exempt personnel in the Retail department.
Interview and select supervisory/management staff.
Active on-site leadership and participation in Retail Capital projects working closely with Corporate Retail team as well as on site Engineering and NPS teams.
Work closely with department trainer in developing and administering new training classes including guest service, developing knowledge of Native American Crafts and interpretive training on the history of Fred Harvey retail at the South Rim.
Project a commitment to Xanterra South Rim’s environmental policies.
Take over duties of property-wide Director on Duty as assigned.
Other duties as assigned.
Free in-park housing provided. Complimentary meals and Medical/Dental/Vision health plans available. 401K. Drug-free workplace. Employment history verified. Background checks/Drug test required. Xanterra is an Equal Opportunity and Affirmative Action Employer. Minorities/Women/Disabled/Veterans are encouraged to apply.