Xanterra Leisure Holding, LLC

  • Tour Sales Consultant

    Job Locations US-WI-Eau Claire
    Posted Date 2 weeks ago(6/14/2018 3:24 PM)
    Requisition ID
    2018-16257
    Category
    Sales and Marketing
  • Overview

    Holiday Vacations in Eau Claire, WI is a nationwide provider of guided vacations to over 65 destinations world-wide by air, rail, motor coach and cruise.  Our care and concern for our guest is our top priority.  Our over forty years of experience, dedication to personalized guest service and professional relationships with quality hotels, restaurants, attractions and other suppliers assure our guests a carefree and memorable vacation.

     

    The Tour Sales Consultant will help make travel dreams come true by providing personalized customer service to customers via telephone and walk-in inquiries regarding the various components of our guided tours.  

     

    We are considering both full time and part time applicants. Both must be available to train full time, Monday through Friday 8am to 5pm.

    Full time would work Monday through Friday 10am to 7pm, and an occasional Saturday 9am to 1pm. Part time would work Monday through Thursday 8am to noon, or 3pm to 7pm.

    Responsibilities

    • Participates fully as a team member to assist in completing all functions related to servicing internal and external customers
    • Responds to in-bound customer inquiries regarding various components of our guided tours
    • Maintains accuracy of customer accounts in the reservation system
    • Enters reservations, cancellations, transfers and payments into the reservation system
    • Responsible for completing administrative functions such as system documentation, research, customer referrals, and follow-up
    • Works with guests to offer alternatives on cancelled tours as well as deviations to existing tours
    • Raise awareness and provide data on customer feedback as well as act as a resource for other departments within the company
    • Stuffs and mails out brochures, catalogs, and newsletter requests
    • Takes messages off general voice mail and enters requests into the reservation system. Also, returns calls to customers requesting to speak with a Tour Consultant.

    Qualifications

     

    • Three years experience in customer service
    • High School Diploma or equivalent
    • Ability to gather and analyze a variety of data regarding tour research, development, and implementation
    • Ability to work independently
    • Ability to adapt quickly to an ever-changing, high-paced environment.
    • Ability to demonstrate good listening skills with compassion and eagerness to provide outstanding service to our customers
    • Ability to handle a variety of calls with enthusiasm, sincerity, and professionalism
    • Knowledge of company goals and objectives to attain high customer service levels
    • Knowledge of techniques used in tour research, development, and implementation
    • Proficient in Microsoft Word and Excel software programs

     

    Working Conditions:

     

    Work is performed in the corporate headquarters. Hours of work will generally be during the regular business week, including occasional Saturday shifts. There will be some variation in hours due to the time of year and department demands. Occasional out-of-town travel will be required.Ability to sit for extended periods of time, regularly access files (some walking, bending, stooping, and lifting of light/medium materials). Frequent mental and visual concentration required for computer usage.

     

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