Xanterra Leisure Holding, LLC

  • Front Desk Agent

    Job Locations US-AZ-WILLIAMS
    Posted Date 3 weeks ago(6/6/2018 12:19 PM)
    Requisition ID
    2018-16035
    Category
    Rooms/Lodging
  • Overview

     The Guest Service Agent is a full-time year round position responsible for providing exceptional guest service standards while registering/checking out guests, and providing valuable information about Northern Arizona, Williams and The Grand Canyon to our guests. 

    Responsibilities

    • Fully understand and support Xanterra Mission Statement and Core Values.     
    • Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.
    • Register guests in a prompt, efficient and courteous manner.
    • Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.
    • Handle guest accounts properly including posting of charges, and collection of payment.
    • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
    • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.
    • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
    • Using proper phone etiquette, answer incoming calls, attending to guest needs quickly and efficiently.
    • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
    • Work with Bell staff to assist guests with requests as needed.
    • Adhere to all Xanterra GCR lost and found procedures.
    • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
    • Ability to shift priorities and duties as directed by supervisor.
    • Other duties as assigned

    Qualifications

     

    • Positive and professional appearance and attitude.
    • Previous experience and strong desire to work directly with guests.
    • Previous computer registration system and cash handling experience. 

     

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