Xanterra Leisure Holding, LLC

  • Concierge (Part Time) - The Grand Hotel Tusayan, AZ

    Job Locations US-AZ-Grand Canyon
    Posted Date 5 months ago(5/21/2018 5:23 PM)
    Requisition ID
  • Overview

    Provide guest service information beyond that provided by front desk, guest registration, checkout, collect payment and guest service as requested.


    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Provide The Grand Hotel guest service information and provide guest service beyond that provided by the front desk.
    • Book dinner reservations, bus tours, mule rides and out of park tours for guests as requested, based on availability.
    • Provide information on National Park Service programs, trails, sites and other information.
    • Provide travel directions for in park locations, and directions for the greater Four Corners, Williams, Route 66 travel area.
    • Display courteous and tactful behavior when receiving requests, and when a request cannot be fulfilled.
    • Follow established The Grand Hotels front desk procedures in carrying out assigned duties.
    • Register guests in a prompt, efficient and courteous manner.
    • Handle guest accounts properly including posting of charges, and collection of payment.
    • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
    • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
    • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
    • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
    • Work with Bell staff to assist guests with requests as needed.
    • Adhere to all XanterraTusayan, LLC lost and found procedures.
    • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
    • Ability to shift priorities and duties as directed by supervisor.
    • Other duties as assigned.


    • Ability to interact in a cordial, courteous, professional and tactful manner with a very broad cross-section of guests.
    • Knowledge of all The Grand Hotel property guest services, locations, hours of operation and the ability to convey information to the guests.
    • Knowledge of area attractions and directions.
    • Knowledge of National Park Service programs, sites and services.
    • Previous public contact work experience.
    • Previous experience as a hotel front desk or reservations agent is a plus.
    • Experience with computers and Windows type software.
    • Ability to properly handle cash and credit cards.
    • Good verbal communication skills.



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