Xanterra Leisure Holding, LLC

  • Bell Attendant (Seasonal)

    Job Locations US-AZ-WILLIAMS
    Posted Date 3 days ago(3 days ago)
    Requisition ID
    2018-15970
    Category
    Rooms/Lodging
  • Overview

    The Bell Attendant is a seaonal position responsible for providing exceptional bell service to guests as well as other assigned duties to facilitate guest service and efficient management of the hotel.

    Responsibilities

    • Provide bell service to guests by taking luggage to and from room, including tour groups and individual guest parties or as directed by Executive Housekeeper and/or Front Desk.
    • Assist tour drivers and/or tour escorts as necessary with baggage schedule, special requests, etc.
    • Attend to tour group luggage delivery and pick up in a timely manner, ensuring proper procedures for handling tour luggage are followed in detail.
    • Assist the Front Desk in delivering messages, running errands, providing information and directions to facilitate guest’s needs.
    • Stock storage closets with clean linens and guest room amenities.
    • Complete scheduled inventory of mission linens and guest room amenities as required.
    • Clear hallways of soiled linens, pool towels, trash, recycle waste and deposit in appropriate bin or dumpster.
    • Deliver and/or gather all rollaway beds and used cribs and ensure equipment is placed in the correct closets.
    • Assist the Common Area Attendants in maintaining the cleanliness of the lobby areas, entrances and other public areas of the hotel facilities.
    • Take outgoing mail to the mail box and retrieve incoming mail. Place all received shipments in the appropriate storage.
    • Unlock (AM shift) or Lock (PM shift) the pool and exercise rooms.
    • Adhere to all Xanterra Grand Canyon Railway lost and found procedures.
    • Check luggage, packs, etc. in bell storage area and maintain security of items in storage.
    • Complete all Bell Attendant paperwork and submit to Executive Housekeeper or Front Desk.
    • Adhere to all safety and risk management policies management as necessary.
    • Wear required personal protective equipment as required while performing job.
    • Other duties as assigned.

    Qualifications

    Preferred Qualifications:

    • Knowledge of rooms and hotel layout on GCR property, including general knowledge of Xanterra Grand Canyon Railway guest services with the ability to convey information to the guests.
    • Ability to complete assigned tasks without close supervision.
    • Willingness to help out in all areas of the housekeeping department to facilitate services to guests and efficient management of the hotel.
    • Possess valid Arizona Driver’s License and comply with Xanterra GCR Company Vehicle Policy.


    Basic Competencies:

    • Verbal comprehension (Understand oral and written communications, follow detailed directions to ensure proper delivery and pickup of guest baggage.
    • Communication skills (provide clear instructions/directions)
    • Reasoning skills (problem solving and troubleshooting skills)

    Employment Conditions:

    • Work safely to prevent on the job accidents and injuries
    • Work safely to ensure company equipment is secure.
    • Wear protective equipment as required by the job duties.

    #CB

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