Xanterra Leisure Holding, LLC

  • Inn Assistant Front Office Manager - Year Round

    Job Locations US-CA-DEATH VALLEY
    Posted Date 1 week ago(4/12/2018 1:53 PM)
    Requisition ID
    2018-15848
    Category
    Rooms/Lodging
  • Overview

    The Assistant Front Office Manager will be responsible for the support of the Inn Front Office Manager and day to day operations. This position requires support and training of Xanterra quality standards for the department. Furthermore, this position will be responsible for assisting the Ranch Front Office operations in the office season and as needed.

    Responsibilities

    1. Communicate with Inn and Ranch Front Office Managers and Assistant Managers/Lead on a daily basis to preempt crises and anticipate guest problems.
    2. Complete assigned duties and/or tasks as requested by direct supervisor(s).
    3. Maintain AAA 4 Diamond standards for Inn Front Office operations.
    4. Communicate with Front Office Manager regarding all schedules.
    5. Train and cross-train all employees in the operations of the Front Office, Valet/Bell, and Night Audit.
    6. Ensure that all specific room requests are blocked in a timely manner.
    7. Maintain smooth and open communications with all resort departments.
    8. Handle guest situations as they arise to achieve a solution to any and all guest problems before they leave our property.
    9. Fill in as needed for Inn Front Office Manager in his/her absence.
      1. Communicate with Housekeeping Manager, Executive Housekeeping Manager and Maintenance department to resolve room issues.
      2. Inspect VIP rooms
      3. Interact with F&B operations to resolve group or guest issues.
      4. Make rounds of all guest areas as needed to include the grounds, guest rooms, guest room floors, public spaces, etc.
    10. Responsible for ensuring that all employees are aware of the Ecometrix Policy, Xanterra’s company-wide Environmental Management System (EMS) and their roles and responsibilities in achieving conformance to the policy.
    11. Other duties as assigned.

    Qualifications

    1. Knowledge of hospitality operations.
    2. Proven organizational and management skills.
    3. Previous experience with hotel management software.
    4. Micro’s Opera property management system preferred.
    5. Must have working knowledge of Microsoft Word and Excel
    6. Must be able to type 40 wpm.
    7. Requires standing for long periods of time.

    8. Must be able to lift 30lbs.

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