This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position is 95% active floor supervision with approximately 5% administrative duties.
Fully understand and support Xanterra Mission Statement and Core Values.
Effective enforcement of all Xanterra Tusayan, LLC F&B standards, policies and procedures.
Support F&B Corporate Xanterra University, TIPS & Serv-Safe & The Grand Hotel Training programs as assigned.
Comply with all state laws and company policies regarding alcohol.
Ensure proper accounting procedures are enforced for check outs, voids, comps, special event, billing, tours and resumes.
Support all FOH activities in food and beverage outlets.
Ensure all guest/employee challenges and complaints are handled in a professional manner.
Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
Ensure staff members are in pressed and clean uniform with their nametag.
Support participation in updating Attendance Cards for all employees.
Ensure Dining Room facilities are maintained and clean.
Report all maintenance requests to extension 1030 and notify other managers.
Enforce all side work duties are assigned and completed.
Administer disciplinary actions fairly and consistently working with Unit Manager, Service Managers, or General Manager and/or Assistant General Manager.
Conduct Service Briefings daily before shifts.
Check to ensure all indoor and outside signage is correct and clean.
Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.
Knows proper evacuation procedures and execute in an efficient, timely manner.
Other duties assigned.
Knowledge of food and beverage service is preferred.
6 months previous experience in food service management preferred.
Leadership and communicative skills to effectively motivate staff preferred.
Basic knowledge of Word & Excel software preferred.
A passion for excellence & the ability to communicate it.