Xanterra Leisure Holding, LLC

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Group Air Representative

Group Air Representative

Requisition ID 
Job Locations 
US-WI-Eau Claire
Posted Date 

More information about this job


Holiday Vacations in Eau Claire, WI is a nationwide provider of guided vacations to over 65 destinations world-wide by air, rail, motor coach and cruise.  Our care and concern for our guest is our top priority.  Our over forty years of experience, dedication to personalized guest service and professional relationships with quality hotels, restaurants, attractions and other suppliers assure our guests a carefree and memorable vacation.


Holiday Vacations is seeking a Group Air Representative to work under the supervision of the Group Air Manager and is responsible for negotiating and securing the lowest price and most direct flights for tours operated by Holiday Vacations.




  • Participates fully as a team member to assist in completing all functions related to servicing internal and external customers
  • Researches availability of air for tour destinations and negotiates with airlines to secure the lowest reasonable group rate
  • Manages the process of air seat inventory while monitoring seat utilization and related deadlines
  • Build and maintain strong relationships with suppliers, including airline representatives
  • Obtains contract and deposit information for space that has been secured
  • Processes deposit refunds in a timely manner
  • Provides airlines with complete and accurate information
  • Monitors flight schedules for any changes
  • Provides Tour Director information packet to the Tour Director Administrative Assistant to include: ticket, pre/post flight, hotel and ground travel arrangements, passport number/visa copies, etc.
  • Assists in answering in-bound customer inquiries regarding various components of our guided tours
  • Other special projects as needed including but not limited to corporate travel arrangements and guest deviations


  • Post-high school education focused on travel and tourism, including reservation system operations, geography, ticketing and standard procedures
  • Ability to operate and use a Global Distribution System (GDS), Worldspan experience preferred
  • Exceptional attention to detail
  • Excellent organizational skills
  • Capable of handling multiple tasks
  • Ability to gather and analyze a variety of data regarding flight schedules, departure points, and other relative information
  • Ability to work effectively both independently and as a team
  • Ability to adapt quickly to an ever-changing, high-paced environment
  • Excellent listening skills and an eagerness to provide outstanding guest service
  • Ability to demonstrate enthusiasm, sincerity, and professionalism for the job
  • Knowledge of company and department goals and objectives to attain high customer service levels
  • Proficient in Microsoft Word, Outlook, Excel software programs



reservation agent, ticket agent, airline agent, ticketing agent, travel agent, airline, gate agent, group air, group travel, travel counselor, vacation planner, group sales, airfare, group airfare, worldspan, travel consultant, tour sales, tour consultant


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