This is a Seasonal RV Park and kennel Attendant position here at Grand Canyon Railway. Guest and pet registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.
Fully understand and support Xanterra Mission Statement and Core Values.
Understand and adhere to GCR/RV Park rules and regulations, this includes all current policies and changes.
Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.
Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Display and practice being a team player all while interacting with guests in a positive manner.
Perform open and close procedures as outlined in the Opening and Closing Check List, ensuring all details are completed.
Successfully pass TIPs alcohol training within 30 days of employment
Within 30 days of employment, become proficient in Opera for RV and Kennel registration and become proficient in Raymark retail system, all while following all Money Handling Policies and Procedures.
Quickly and efficiently, perform the guest and pet check ins and outs (follow written procedures), including making reservations in Opera, collect payments, organizing arrivals and departures, etc. all in a productive manor.
Accountable for receiving proper records for pets being boarded
Accountable for recording proper information regarding the care of pet (feeding, medication, walking, etc.) and following through with the tasks along with communicating effectively with other staff members regarding the progress
Follow written procedures for opening and closing of 28 dog kennels and 16 cat kennels (cleaning, scrubbing, mopping, raking, disposing of feces, doing laundry, securing, etc.)
Feed, water, and medicate pets as instructed. Walk and play with pets as time permits
Responsible for answering phones/ringing up purchases, registering guests, etc.
Responsible for cleaning, dusting, stocking of shelves, etc. in kennel and c-store
Available to work nights, weekends and holidays and split shifts as required.
Other duties as assigned
Must be flexible and available to work split-shifts, nights, weekends and holidays; and call-outs.
Must be able to work with little supervision, performing daily tasks quickly and efficiently.
Ability to work in a fast paced environment.
Ability to multi task efficiently and maintain composure when under pressure.
Must be guest service orientated /flexible/team player.