Xanterra Leisure Holding, LLC

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Front Desk Agent

Front Desk Agent

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 This is a Full Time Guest Service Agent position here at the Grand Canyon Railway. Guest registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.


  • Fully understand and support Xanterra Mission Statement and Core Values.     
  • Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.
  • Register guests in a prompt, efficient and courteous manner.
  • Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.
  • Handle guest accounts properly including posting of charges, and collection of payment.
  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.
  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
  • Using proper phone etiquette, answer incoming calls, attending to guest needs quickly and efficiently.
  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
  • Work with Bell staff to assist guests with requests as needed.
  • Adhere to all Xanterra GCR lost and found procedures.
  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
  • Ability to shift priorities and duties as directed by supervisor.
  • Other duties as assigned


  •  Must be flexible and available to work split-shifts, nights, weekends and holidays; and call-outs.
  • Ability to work in a fast paced environment
  • Ability to multi task efficiently and maintain composure when under pressure
  • Must obtain organizational skills while being efficient, thorough & develop individual system for budgeting time
  • Guest orientated /flexible/team player.
  • Previous guest service work experience.
  • Ability to professionally and courteously interact with a broad cross-section of diverse guests.
  • Experience with computers and Windows type software.
  • Ability to properly handle cash and credit cards.
  • Good verbal communication skills


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