This is a Full Time Guest Service Agent position here at the Grand Canyon Railway. Guest registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.
Fully understand and support Xanterra Mission Statement and Core Values.
Follow established Xanterra’s GCR front desk procedures in carrying out assigned duties.
Register guests in a prompt, efficient and courteous manner.
Within 30 days of employment, become proficient in Opera for Hotel registration, all while following all Money Handling Policies and Procedures.
Handle guest accounts properly including posting of charges, and collection of payment.
Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of GCR and Grand Canyon National Park to guests inquires.
Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Using proper phone etiquette, answer incoming calls, attending to guest needs quickly and efficiently.
Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
Work with Bell staff to assist guests with requests as needed.
Adhere to all Xanterra GCR lost and found procedures.
Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
Ability to shift priorities and duties as directed by supervisor.
Other duties as assigned
Must be flexible and available to work split-shifts, nights, weekends and holidays; and call-outs.
Ability to work in a fast paced environment
Ability to multi task efficiently and maintain composure when under pressure
Must obtain organizational skills while being efficient, thorough & develop individual system for budgeting time
Guest orientated /flexible/team player.
Previous guest service work experience.
Ability to professionally and courteously interact with a broad cross-section of diverse guests.
Experience with computers and Windows type software.