The General Manager (GM) leads the day to day operational functions of Xanterra’ s Mt. Rushmore National Memorial operations including: Food & Beverage (F&B) Operations, Retail Operations, Parking Facility Operations, the support operations including administrative, HR, IT, maintenance & engineering, warehousing, sustainability, employee housing, transportation, employee dining as well as several off-site housing/support properties. The position is project property lead in fiscal and where necessary, operational coordination with both corporate staff and National Park Service (client) project partners.
The position has full P&L oversight for ~$20M annual revenue budget, multiple facilities and a peak season staff of 200 employees and reports to Corporate VP of Operations/Retail.
The property General Manager directs and coordinates concession activities to achieve optimum efficiency with the peak level of guest service. The General Manager (GM) ensures that all policies and practices reflect Xanterra Parks and Resorts mission and values by performing the following duties personally and through supervisory staff. The GM has a primary role on the property ensuring contract compliance, maintaining and enhancing NPS relationships, delivering strong National Park Service (NPS) evaluation scores and meeting the time sensitive NPS formal reporting requirements of the contract and maintaining the assets of Xanterra.
Xanterra has approximately nine ~ (9) years remaining on its contract with the National Park Service. Mt. Rushmore is located in Keystone, South Dakota and is a short commute to Rapid City, South Dakota, a small city, population ~75,000.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform the job successfully, an individual should demonstrate the following competencies:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to extreme cold and altitude. The noise level in the work environment is usually moderate.