Xanterra Leisure Holding, LLC

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Housekeeping Supervisor South Rim

Housekeeping Supervisor South Rim

Requisition ID 
2018-15556
Job Locations 
US-AZ-GRAND CANYON
Posted Date 
1/30/2018
Category 
Rooms/Lodging

More information about this job

Overview

Manage housekeeping functions of lodging unit to established standards during Unit Housekeeper Manager’s absence. Inspect and complete assigned section to ensure adherence to company standards and quality guest service.

Responsibilities

  • Manage housekeeping functions of lodging unit to established standards during Unit Housekeeper Manager’s absence.
  • Inspect daily, entire assigned section (guest rooms, linen rooms, hallways, grounds etc.) to ensure cleanliness, safety and proper condition to meet or exceed departmental and company standards.
  • Report condition and status of guest rooms to desk in efficient and timely manner.
  • Maintain and uphold all company policies, assist in the development of assigned employees through training and performance enhancement.
  • In the absence of the Unit Housekeeper, lead and manage housekeeping staffs’ performance including training/coaching and corrective actions when needed. Handle administrative duties including writing schedules, maintain email communications, employees’ files/paperwork and report to Unit Housekeeper or the Rooms Office.
  • Control keys, master and guest room keys, and maintain security of all guest rooms, both occupied and unoccupied.
  • Enforce safety regulations, precautions, and information to provide a safe working atmosphere for self and employees assigned.
  • Communicate effectively with Unit Housekeeper, Rooms Office staff, Front Desk, maintenance, Porter staff and other departments and guests, exercising tact, discretion and respect at all times..
  • Maintain a courteous and helpful behavior towards guests and fellow employees. Participate in established programs designed to further professional growth and development.
  • Assume duties of a GRA when necessary and be able to effectively carry out duties of any assigned inspector shift.
  • Adhere to all Xanterra South Rim and NPS lost and found procedures.
  • Adhere to all safety, risk management and environmental policies in performing tasks, including wearing required personal protective equipment.
  • Assist with scheduled inventories for linens, amenities & cleaning supplies.
  • Perform other duties as assigned.

Qualifications

  • Previous Inspector or other housekeeping experience.
  • Demonstrated ability to direct, supervise and maintain morale among staff. One year supervisory experience preferred.
  • Ability to effectively listen to, understand and professionally respond to concerns raised by employees or guests
  • Ability to communicate with a 2-way device with ear piece at all times while on duty.
  • Effective written and oral communication skills and basic computer skills.
  • Possess physical ability to occasionally lift up to 100 pounds.

 

Low-cost in-park housing provided.  Discounted meals; Medical/Dental/Vision health plans available; 401K; Drug-free workplace.  Employment history verified.  Background checks/Drug test required.  EOE/AA/M/F/Disabled/Veterans.

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