Xanterra Leisure Holding, LLC

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Housekeeping Supervisor South Rim

Housekeeping Supervisor South Rim

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Manage housekeeping functions of lodging unit to established standards during Unit Housekeeper Manager’s absence. Inspect and complete assigned section to ensure adherence to company standards and quality guest service.


  • Manage housekeeping functions of lodging unit to established standards during Unit Housekeeper Manager’s absence.
  • Inspect daily, entire assigned section (guest rooms, linen rooms, hallways, grounds etc.) to ensure cleanliness, safety and proper condition to meet or exceed departmental and company standards.
  • Report condition and status of guest rooms to desk in efficient and timely manner.
  • Maintain and uphold all company policies, assist in the development of assigned employees through training and performance enhancement.
  • In the absence of the Unit Housekeeper, lead and manage housekeeping staffs’ performance including training/coaching and corrective actions when needed. Handle administrative duties including writing schedules, maintain email communications, employees’ files/paperwork and report to Unit Housekeeper or the Rooms Office.
  • Control keys, master and guest room keys, and maintain security of all guest rooms, both occupied and unoccupied.
  • Enforce safety regulations, precautions, and information to provide a safe working atmosphere for self and employees assigned.
  • Communicate effectively with Unit Housekeeper, Rooms Office staff, Front Desk, maintenance, Porter staff and other departments and guests, exercising tact, discretion and respect at all times..
  • Maintain a courteous and helpful behavior towards guests and fellow employees. Participate in established programs designed to further professional growth and development.
  • Assume duties of a GRA when necessary and be able to effectively carry out duties of any assigned inspector shift.
  • Adhere to all Xanterra South Rim and NPS lost and found procedures.
  • Adhere to all safety, risk management and environmental policies in performing tasks, including wearing required personal protective equipment.
  • Assist with scheduled inventories for linens, amenities & cleaning supplies.
  • Perform other duties as assigned.


  • Previous Inspector or other housekeeping experience.
  • Demonstrated ability to direct, supervise and maintain morale among staff. One year supervisory experience preferred.
  • Ability to effectively listen to, understand and professionally respond to concerns raised by employees or guests
  • Ability to communicate with a 2-way device with ear piece at all times while on duty.
  • Effective written and oral communication skills and basic computer skills.
  • Possess physical ability to occasionally lift up to 100 pounds.


Low-cost in-park housing provided.  Discounted meals; Medical/Dental/Vision health plans available; 401K; Drug-free workplace.  Employment history verified.  Background checks/Drug test required.  EOE/AA/M/F/Disabled/Veterans.


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