Xanterra Leisure Holding, LLC

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Passenger Service Attendant

Passenger Service Attendant

Requisition ID 
Job Locations 
Posted Date 
Railway Operations

More information about this job


This is a seasonal Passenger Service Attendant position starting 2/1/18 and potentially ending 1/7/19. The Passenger Service Attendant will work under the direct supervision of the PSA Supervisor, the Passenger Service Attendant is responsible for ensuring the quality of our passenger’s experience while on board the Grand Canyon Railway.


  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Ensuring passenger safety, while following all established safety procedures and guidelines.
  • Communicate announcements over microphone giving verbal instructions/information for up to 90 passengers.
  • Responsible for educating guests on historical information about the Grand Canyon Railway, Grand Canyon National Park and surrounding areas in Arizona.
  • Prep train cars for daily train ride to department standards; set up buffet tables and bars
  • Bartending for up to 68 passengers
  • Ability to follow all cash handling policies and procedures implemented.
  • Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
  • Ability to handle Bio-Hazard clean-ups
  • Other duties as assigned.


  • Must be at least 19 years of age.
  • Must have good organizational skills with the ability to maintain flexibility in carrying out daily job duties
  • Must be a strong team player and have good communication skills.
  • Must be able to practice good judgment.
  • Must be able to effectively handle stressful situations in a public setting and resolve guest related problems in a professional manner.
  • Must be able to establish and maintain an effective professional working relationship with co-workers, directors, and other departments; working together in a positive work environment.
  • Must possess good interpersonal skills with the ability to read, write, and speak English; communicate professionally, effectively and clearly face-to-face, and in written communication.
  • Ability to lift 40 pounds
  • Ability to work varied days and hours including holidays and weekends. Shifts are 6-10 +/- hours per day.
  • Position requires a valid./clear Arizona driver’s license to be able to comply with the Xanterra/GCR Company Vehicle Policy
  • 2 years customer service experience


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