Xanterra Leisure Holding, LLC

  • Passenger Service Attendant

    Job Locations US-AZ-WILLIAMS
    Posted Date 3 weeks ago(4/2/2018 9:57 AM)
    Requisition ID
    Railway Operations
  • Overview

    This is an amazing seasonal opportunity working through January 2019. The Passenger Service Attendant is of high importance working onboard the Grand Canyon Railway train and directly with our valued world travelers. The Passenger Service Attendant enthusiastically ensures our passengers receive top quality experiences of a lifetime. Our Passenger Service Attendants are hardworking, enthusiastic, outgoing individuals who love to interact with a diverse mix of individuals. If you love adventure travel, and being the center of attention, this is the opportunity for you!


    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Ensuring passenger safety, while following all established safety procedures and guidelines.
    • Communicate announcements over microphone giving verbal instructions/information for up to 90 passengers.
    • Responsible for educating guests on historical information about the Grand Canyon Railway, Grand Canyon National Park and surrounding areas in Arizona.
    • Prep train cars for daily train ride to department standards; set up buffet tables and bars
    • Bartending for up to 68 passengers
    • Ability to follow all cash handling policies and procedures implemented.
    • Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
    • Ability to handle Bio-Hazard clean-ups
    • Other duties as assigned.


    • Must be at least 19 years of age.
    • Must have good organizational skills with the ability to maintain flexibility in carrying out daily job duties
    • Must be a strong team player and have good communication skills.
    • Must be able to practice good judgment.
    • Must be able to effectively handle stressful situations in a public setting and resolve guest related problems in a professional manner.
    • Must be able to establish and maintain an effective professional working relationship with co-workers, directors, and other departments; working together in a positive work environment.
    • Must possess good interpersonal skills with the ability to read, write, and speak English; communicate professionally, effectively and clearly face-to-face, and in written communication.
    • Ability to lift 40 pounds
    • Ability to work varied days and hours including holidays and weekends. Shifts are 6-10 +/- hours per day.
    • Position requires a valid./clear Arizona driver’s license to be able to comply with the Xanterra/GCR Company Vehicle Policy
    • 2 years customer service experience



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