Xanterra Leisure Holding, LLC

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Hotel Night Auditor

Hotel Night Auditor

Requisition ID 
2018-15458
Job Locations 
US-AZ-WILLIAMS
Posted Date 
1/10/2018
Category 
Rooms/Lodging

More information about this job

Overview

This is a seasonal full time Night Auditor position in the Grand Canyon Railway Hotel Process the night audit function at the front desk for the Grand Canyon Railway Hotel properties. Audit posting to the Opera property management system from all revenue departments. Cover all front desk & customer service needs during shift including but not limited to: Check-ins, departures, answering phone calls, issuing train tickets, being available to assist with any in-house or walk-in guests’ needs, perform duties of bell staff in the form of cleaning hotel restrooms, lobby and office area, and maintain the ability to remain calm and react appropriately in emergency situations. This position also includes training, mentoring and monitoring all other night audit employees.

Responsibilities

  • Perform basic steps in preparation to balancing the front desk activity. This includes using the night audit checklist, reviewing e-mail messages pertaining to audit, print contingency reports, review all cashier closing reports, run all night audit reports needed to balance all restaurant, bar, telephone, & Lost Interface charges.
  • Balance all room charges for the day to ensure accuracy; post charges and adjustments if needed.
  • Process credit cards by balancing, post any necessary adjustments, and then transmitting for submittal to Paymentech.
  • Run shift audit update to verify that corrections were done and that all numbers are in balance.
  • Check all rail departures and check in all rail arrivals.
  • Reconcile all transfers for direct bill – verify all as valid A/R entries. Attach required support to all invoices. Make copies of invoice backup for A/R billing and filing purposes.
  • Run the Night Audit process – system posting of room and tax to all in-house folios.
  • Emails all pertinent information to the appropriate personnel should inaccuracies occur.
  • Label and prepare night audit envelopes for submitting to accounting.
  • Perform front desk clerk duties as needed during the shift, to include late arrival check-ins, early morning check-outs, handling guest requests, keeping front and back office clean including floors, counters, microwave and general organization of supplies and work spaces etc.
  • Keep restrooms, lobby and common area clean for overnight guests.
  • Keep track of scheduled arrival and departure of Amtrak trains for shuttle drivers, reacting accordingly to unexpected circumstances.
  • Other duties as assigned.

Qualifications

  • Prior night audit or front desk experience preferred.
  • Knowledge of PMS system (Opera), Microsoft Office Suites, Real Vu and VIP suites preferred.
  • Ability to work independently.
  • Good organizational skills.
  • Basic knowledge in Excel.
  • Ability to use a 10-key.
  • Previous cash handling and credit card processing experience.
  • Ability to interact in a professional and courteous manner with a broad cross-section of guests.
  • Ability to train, mentor and monitor new employees.
  • Ability to stay calm and react appropriately in emergency situations.

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