Xanterra Leisure Holding, LLC

  • Ranch - Front Desk Agent, Year Round

    Job Locations US-CA-DEATH VALLEY
    Posted Date 4 months ago(12/28/2017 4:14 PM)
    Requisition ID
    2017-15410
    Category
    Rooms/Lodging
  • Overview

    To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.

    Responsibilities

    • Maintain positive guest relations at all times.
    • Follow all policy, procedures and service standards.
    • Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
    • Assign guest rooms or cabins, issue keys ensuring guest security at all times and in accordance with Xanterra established guidelines.
    • Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
    • Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.
    • Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
    • Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.
    • Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
    • To conscientiously handle Lost and Found items following guidelines established by Xanterra.
    • To educate guests on Xanterra environmental policies and procedures.
    • Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
    • Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.
    • Accurately follow cash handling procedures and secure bank at all times.
    • Post charges to guest accounts for services and purchases.
    • Balance all receipts and postings for work performed during shift at the end of shift.

    Qualifications

    • Human relation skills - must be a people-person who thrives on public contact.
    • Strong communication skills.
    • General/Basic computer skills.
    • Sales skills.
    • Basic accounting skills.
    • Ability to learn quickly and follow instructions accurately.
    • Ability to prioritize tasks and move through them in an efficient manner.
    • Ability to interact with diverse peoples and help resolve any issues.
    • Ability to work quickly and thoroughly under pressure.
    • Must be flexible and open to changes in procedures.
    • Able to lift and carry up to 15 pounds.
    • Standing for up to eight hours per shift.
    • Requires bending, stretching and reaching throughout a shift up to 8 hours.

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