Xanterra Leisure Holding, LLC

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The Grand-Housekeeping Inspector-Tusayan, AZ

The Grand-Housekeeping Inspector-Tusayan, AZ

Requisition ID 
2017-15348
Job Locations 
US-AZ-Grand Canyon
Posted Date 
12/11/2017
Category 
Rooms/Lodging

More information about this job

Overview

Inspect and complete assigned section to ensure adherence to company standards and quality guest
service.

Responsibilities

  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Inspect daily, entire assigned section (guest rooms, linen rooms, hallways, grounds etc.) to ensure cleanliness, safety and proper condition to meet or exceed departmental and company standards.
  • Perform inventory duties on room amenities, mission linens, supplies and chemicals.
  • Report condition and status of guest rooms to Front Desk in an efficient and timely manner.
  • Maintain and uphold all company policies, assist in the development of assigned employees through
  • training and performance enhancement.
  • Report to Executive Housekeeper on the performance and/or behavior of the employees assigned to the inspector.
  • Must be able to perform duties of Guest Room Attendant or Common Area Attendant.
  • Must be able to perform duties of Bell staff or Utilities.
  • Control keys, master and guest room keys, and maintain security of all guest rooms, both occupied and unoccupied.
  • Enforce safety regulations, precautions, and information to provide a safe working atmosphere for self and employees assigned.
  • Communicate effectively with Executive Housekeeper, Assistant Housekeeping Manager, Front Desk personnel, Bell Attendant staff, maintenance and other departments and guests.
  • Maintain a courteous and helpful behavior towards guests and fellow employees.  Exercise tact and discretion at all times while on duty.
  • Participate in established programs designed to further professional growth and development.
  • Assume duties of a GRA when necessary and able to effectively carry out duties of any assigned inspector shift.
  • Must log in Lost & Found items as well as process Lost & Found cases.
  • Adhere to all safety, risk management and environmental policies in performing tasks, including wearing required personal protective equipment.
  • Other duties as assigned.

Qualifications

  • Ability to use correct telephone etiquette.
  • Ability to interact with a diverse range of guest and co-workers.
  • Ability to focus on details to adhere to quality standards expected by guests.
  • Previous experience as a Guest Room Attendant, Common Area Attendant, Bell person, and or Utilities preffered.
  • Display leadership ability, as well as a good foundation and knowledge of housekeeping operations preffered.

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