Xanterra Leisure Holding, LLC

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Lodging Staff Assistant

Lodging Staff Assistant

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This position is based in Mammoth Hot Springs at the north end of Yellowstone National Park.  


The Lodging Staffing Assistant is responsible for providing administrative support and performing a variety of technical staffing functions. These functions include assisting with hiring, pre-arrival functions of employment, interviewing, communications as appropriate, updating staffing plans and performing all other responsibilities as directed by the business or as assigned by Management.

Included among the responsibilities of the Lodging Staffing Assistant may be the following:

1. Creating a positive first impression for potential candidates and continue to provide a high level of service to all employees.

2. Handling data related to employment application process, reference checks, and other personnel data.

3. Processing confidential and/or sensitive information related to seasonal employment. Keeping all information viewed as confidential. Refraining from discussing or viewing confidential information unless necessary.

4. Communicating with both applicants and current employees via telephone or e-mail.

5. Interviewing and hiring for designated positions. Effectively “sell” the Yellowstone experience to potential employees.

6. Extensive contact with incoming employees; offer accurate directions and information regarding the Park, the Company and job specifics.

6. Working with ICIMS applicant tracking system to screen applicants, document interviewing process and place requests for offers.

7. Answering phone calls in the office; receiving calls, promptly inquiring about the nature of the call to insure correct handling, ability to work under pressure and maintain courteous handling of caller during high call volume times, transferring calls and/or taking accurate messages as directed.
8. Effectively communicate via email. Respond in a timely manner with professional courtesy.

9. Contribute to a friendly and optimistic work environment by developing teamwork and cooperation with co-workers and supervisors.

10. Other duties as assigned by Director of Lodging, Assistant Director of Lodging and Staffing Manager.



1. General business communication skills - related to telephone and email etiquette professional coworker/employee interaction and written correspondence.
2. Strong interpersonal communication skills. Especially in regards to dealing with potential employees current employees and coworkers tactfully and professionally.
3. Ability to exercise patience while working with a variety of personalities.
4. Basic business administration skills - typing, filing, use of office equipment.
5. Possess a proactive approach to accomplishing work in an efficient manner while ensuring a strong attention to detail.
4. In-depth knowledge or ability to quickly learn park housing facilities, company procedures, and departmental procedures
5. Flexibility; able to adjust to changing needs and work pace of the office at different times of the year.
6. Knowledge or ability to learn the ICIMS applicant tracking system.
7. Ability to maintain confidentiality with employee information
8. Computer skills, knowledge of Microsoft Word, Outlook and Excel required.


1. Ability to stand, bend and stretch for long periods, as when filing.
2. Ability to lift and move items weighing up to 25 pounds.
3. Ability to sit for long periods of time, as when answering phones or doing computer work, sometimes up to five hours.


• Provide application status to applicant.
• Request job offers for entry level positions.
• Forwarding calls or e-mails to appropriate staff or departments when unable to assist them.
• Work with other departments to make sure the applicant is in the job that they are most qualified for and most desired. (Negotiate with if “taking” an applicant.


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