Xanterra Leisure Holding, LLC

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2018 Groups Booking Specialist

2018 Groups Booking Specialist

Requisition ID 
2017-15325
Job Locations 
US-MT-Columbia Falls
Posted Date 
12/1/2017
Category 
Sales and Marketing

More information about this job

Overview

Responsible for corresponding with all group tour business and coordinating their tours with other departments within the company.  Involves heavy communication between the properties, tour coordinators and drivers to ensure we are giving our personal best in servicing our guests who utilize transportation. Assists in other departments or with other job duties as requested or necessary.

Responsibilities

  1. Coordinates all tour groups to ensure to maximize revenue and customer satisfaction and communicates all information to the dispatch office and the properties.
  2. Ensures we are complying with all company policies and National Park Service regulations with scheduling of groups.
  3. Must be able to communicate effectively both orally and in writing with all guests and co-workers.
  4. Must be able to handle guest concerns in a professional and tactful manner.
  5. Should be knowledgeable of the National Park and all of its facilities and activities so that information passed on to the guests is informative and accurate.
  6. Makes and files all group contracts in an organized manner.
  7. Is responsible for credit card and check transactions between the company and the tour groups.
  8. Is responsible for ensuring all tour groups are paid in full to the amount they owe on a daily basis.
  9. Accurately schedules all group tours to maximize efficiency and guest satisfaction.

Qualifications

  1. Must possess ability to communicate effectively with guests and all other co-workers.
  2. Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  3. Must possess strong organizational abilities.
  4. Must use tack and discretion due to exposure to confidential matters.
  5. Must be able to handle guest concerns in a professional and tactful manner.
  6. Must be team oriented and possess neat and pleasant grooming habits.
  7. Must be able to work varied shifts: days, weekends and holidays.
  8. At least 18 years of age.

Physical Requirements:

  1. Must be able to sit, stand, stretch, bend for up to a 10 hours.
  2. Must be able to lift boxes of materials of 30-70lbs.

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