Provides direct support to the property’s end user community including desktop support, end user application support, network and security resolution, phone support and IT Operations projects.
Fully understand and support Xanterra Mission Statement and Core Values.
Responsible for oversight of computers and related peripheral equipment in the computer room and throughout the entire property.
Oversees maintenance of records and logs associated with computer processes.
Coordinates training of new IT technicians where required.
Helps to ensure integrity of programs, files and databases by overseeing other IT technicians in the use of utility programs, comprehensive backup procedures, documentation and logging maintenance.
Participates in the on-call duty rotation for after-hours support.
Assists other IT technicians with decisions on proper “corrective-action” procedures during problem situations.
Works with software and hardware support personnel towards the resolution of problems.
Install and maintain personal computers and software as requested.
Works in conjunction with the Regional Director of IT and the IT Manager II to maintain and troubleshoot network systems.
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
Assists the Regional Director of IT and IT Manager II in the day-to-day operation of the computer facility.
Develop and modify reports using a variety of report writer programs used throughout the property.
Other duties as assigned.
A valid/Clear Arizona Driver’s License and ability to comply with Xanterra/GCR Vehicle Operation Policy is required.
Work Ethic: The individual must have the capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice. The individual must be a self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.
Language Ability: Ability to communicate both verbally and in a written format is critical to the success of any individual in this position due to the amount of document and training required within the job duties.
Customer Service – Must be able to manage difficult or emotional employee interaction situations; Responds promptly to user needs; to requests for service and assistance; fulfills commitments.
Attendance/Punctuality – Must be able to work scheduled shifts and is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Professionalism – Must be able to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions and follow through on commitments.
Knowledge – Must possess a broad spectrum of system operations supervisory experience and skills and must use that background in satisfying the duties and responsibilities of the position. Must demonstrate skills in operations procedural languages supporting the various server operating systems environments and must demonstrate an understanding of the various system environment tools and software tools needed to complete the job satisfactorily.
Quality – Must be able to demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance and monitor own work to ensure quality.
Analytical Skills – Must be able to demonstrate strong analytical skills including the ability to plan complex system-related projects. Project Management skills are an absolute must.
Documentation Toolset Skills – Proficiency in Microsoft Office suite of products is required.
Education/Experience: Associates degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration or Accounting preferred but not required. 1 years of other work experience can be substituted for degree.
Applications Experience – Experience is preferred with the following technologies but not required: Lawson ERP, Raymark Retail Systems, and Simphony Food & Beverage Systems.