Xanterra Leisure Holding, LLC

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Tour Sales Consultant

Tour Sales Consultant

Requisition ID 
2017-15231
Job Locations 
US-VT-WILLISTON
Posted Date 
11/2/2017
Category 
Sales and Marketing

More information about this job

Overview

Join Country Walkers and VBT; an award-winning active travel company and be part of our high performing, international team. We offer deluxe, small-group bicycling and walking tours worldwide at a variety of different levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about!

We're seeking a full-time Tour Sales Consultant for our Williston, Vermont office.  The Tour Consultant is responsible for achieving and surpassing sales goals that are based on the company’s yearly passenger plan by servicing existing guest accounts and booking new guests. This position is responsible for all administrative duties related to the maintenance of accounts.

Responsibilities

  • Ensure that individual Passenger and Revenue goals are met or exceeded each month
  • Handle all of the administrative duties related to reserving new guests, answering questions, and following through on customer requests
  • Meet or exceed a monthly Travel Insurance and Double Play goal  
  • Increase guest take up rates for Air Package and Extensions
  • Meet or exceed a monthly call conversion of 40%    
  • Support all members of the guest services team with all daily responsibilities
  • Ensure that all guests receive a heightened level of customer service
  • Work closely with Product, Marketing, Air and all other departments as it relates to Sales

Qualifications

  • 3-5 years of commission based sales experience, preferably in the travel industry
  • College degree preferred.
  • An assertive personality, competitive nature, high energy level, and resilient character
  • Strong time management and organization skills
  • A team player with the ability to manage up and across the organization
  • Ability to work M-F 8:30am to 6:30pm and some Saturdays
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
  • Exceptional technical skills; computer operations, systems navigation, data entry required

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