Xanterra Leisure Holding, LLC

  • Ranch - Telephone Operator

    Job Locations US-CA-DEATH VALLEY
    Posted Date 6 months ago(6 months ago)
    Requisition ID
    2017-15209
    Category
    Rooms/Lodging
  • Overview

    This position will professionally handle all incoming calls, radio communication and alarm activity at the main switchboard for the property

    Responsibilities

    • Process telephone calls to the main switchboard in a professional and courteous manner.
    • Answer questions and redirect calls as needed.
    • Follow all policy, procedures and service standards.
    • Respond to emergency situations according to company guidelines in a calm and efficient manner.
    • Apply professional discretion and adhere to guidelines for confidentiality when handling calls.
    • Utilize telephone, radio and email communication as warranted by the situation.

    Qualifications

    • Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
    • Clear, courteous and professional communication required.
    • Ability to maintain a calm and efficient demeanor in stressful situations.
    • Ability to learn and utilize fire alarm systems, panels and two-way radio and pager communication.
    • Ability to sit, reach and handle frequently.

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