Xanterra Leisure Holding, LLC

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Ranch - Telephone Operator

Ranch - Telephone Operator

Requisition ID 
2017-15209
Job Locations 
US-CA-DEATH VALLEY
Posted Date 
11/8/2017
Category 
Rooms/Lodging

More information about this job

Overview

This position will professionally handle all incoming calls, radio communication and alarm activity at the main switchboard for the property

Responsibilities

  • Process telephone calls to the main switchboard in a professional and courteous manner.
  • Answer questions and redirect calls as needed.
  • Follow all policy, procedures and service standards.
  • Respond to emergency situations according to company guidelines in a calm and efficient manner.
  • Apply professional discretions and adhere to guidelines for confidentiality when handling calls.
  • Utilize telephone, radio and email communication as warranted by the situation.

Qualifications

  • Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
  • Clear, courteous and professional communication required.
  • Ability to maintain a calm and efficient demeanor in stressful situations.
  • Ability to learn and utilize fire alarm systems, panels and two-way radio and pager communication.
  • Ability to sit, reach and handle frequently.

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