Xanterra Leisure Holding, LLC

  • Summer 2018 Reservations Agent

    Job Locations US-WY-YELLOWSTONE
    Posted Date 6 months ago(10/26/2017 5:37 PM)
    Requisition ID
    2017-15193
    Category
    Reservations
  • Overview

     

    Reservations Agents are usually the first point of contact for park visitors, and get to assist in the planning of their Yellowstone experience! Part of training for this position includes touring the park and participating in some of the activities you’ll be booking for guests in and around the park. Reservations agents are some of the happiest in the park, and the Managers are awesome!

     

    Our operating hours are between the hours of 7am & 6pm, and every effort is made to accommodate schedule requests so that your time with us in Yellowstone is more like a working vacation. Quality hard work is always rewarded here and work life balance is equally important within our team. The Reservations department offers a competitive wage as well as a lucrative commission program.


    As a reservations employee, there are promotion and growth opportunities within the department, as well as a development program for those who are interested in enhancing skills and knowledge in areas from sustainability to administration, marketing to becoming a park expert!

     

    We hope that you'll consider becoming part of our team, and making lifelong friendships here in Yellowstone National Park!

     

    To help expedite your Reservations Agent application, please take our typing test through the link below upon completion of your application, keeping in mind that we are more interested in accuracy than speed.

     

     

    PLEASE CLICK HERE TO GO TO OUR TYPING TEST

     

     

     

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    Responsibilities

    • Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
    • Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
    • File guest correspondence or other reservation documentation as needed.
    • Follow all policy, procedures and service standards.

    Qualifications

    • Ability to converse coherently in English.
    • Ability to deal with callers tactfully.
    • Ability to use basic computer applications.
    • Basic keyboarding proficiency.
    • Ability to retain information.
    • Ability to work in a fast-paced environment.
    • Effective time management and organizational skills.
    • Strong communications skills.

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