Xanterra Leisure Holding, LLC

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2018 Housekeeping - Lead Houseperson

2018 Housekeeping - Lead Houseperson

Requisition ID 
Job Locations 
US-MT-Columbia Falls
Posted Date 

More information about this job


Assists the Housekeeping Managers with supervising the Houseperson staff to ensure high productivity and quality control.  Ensures highest quality standards are met in clean, orderly, attractive, and properly stocked guestrooms and public areas. Assists Room Attendants in cleaning and heavy duties connected with upkeep and readying of guest accommodations and public areas. Support duties include making beds, cleaning bathrooms, dusting, vacuuming, handling guest requests, etc. with attention to detail and providing exception guest service. Lifting, bending, climbing stairs and excessive movement involved.  Must assist in other departments or with other job duties as requested or necessary.


  1. Ensures all Houseperson staff perform duties in a safe, productive and quality manner.
  2. Takes regular inventories of housekeeping items and ensures par levels are maintained.
  3. Provides training and re-training to Houseperson staff when necessary.
  4. Assists the Houseperson staff with daily duties. See all functions listed below for further description.
  5. Performs any combination of the following tasks to maintain hotel, lodge or motor inn guest accommodations and public areas in a clean and orderly manner:
    1. picks up soiled linens;
    2. sorts and prepares soiled linens for pick-up by linen truck;
    3. receives clean linens from linen truck daily and assists in unloading;
    4. checks counts and transfers load per required pars to the various linen closets and central linen room;
    5. picks up trash from wastebaskets or receptacles in guestrooms and hauls to trash area for truck pick up;
    6. properly stocks linen closets and housekeeping carts with needed linens, cleaning and room supplies.
  6. Does the heavy cleaning in rooms, porches, walkways, and hallways.  May be assigned cleaning duties in employee dormitories and recreation rooms.  Cleans public restrooms and in the case of motor inns, the public shower rooms, laundry rooms and surrounding areas.
  7. Cleans rugs, carpets and upholstered furniture using vacuum cleaner, brushes, and shampooing machines.  Washes and polishes floors by hand or machine.
  8. Maintain cleanliness of housekeeping vacuums, closets, storage areas, and other equipment.
  9. Receives and checks-in housekeeping supplies from the Central Warehouse truck and signs receipt.
  10. May wash walls, ceilings, woodwork, metal work, windows and venetian blinds.  May hang draperies.
  11. May set up rooms for conventions, sales meetings, banquets and social functions inclusive of decorations, amplifying equipment, furniture and other apparatus.
  12. Provide guests with the best in service, courtesy and care.
  13. Communicate with the Housekeeping Manager/Assistant Manager on Room Attendant progress and concerns.
  14. Assists the Housekeeping Manager in the control of stock/inventories of supplies and linens to ensure adequate supply levels are maintained.   
  15. Assists room attendants with cleaning and room make up responsibilities (see job description: Room Attendant).
  16. May be required to work Houseperson shifts based on need.
  17. On evening Porter shift, will stock housekeeping carts and closets with linen, fill bottles of cleaning supplies, amenities, etc. so room attendants can be ready to go first thing every morning.
  18. May be required to do lobby porter functions approximately one day per week.
  19. May be required to provide turndown service in the evenings.
  20. Assists Housekeeping Managers in training programs in accordance with the Housekeeping Manuals.
  21. May render personal assistance to room guests in line of duty.
  22. Enforces and adheres to all company policies and regulations.
  23. Must complete mandatory training period after arrival.  The Housekeeping Managers will perform training that will include the review of the proper manual including the standards, policies, and procedures; and the understanding and training in use of approved/authorized chemicals in the daily cleaning of guest accommodations, bathrooms, public areas, and employee housing.
  24. Complies with Housekeeping standards, policies, and procedures learned during the training period.
  25. Enforce and comply with the correct use of chemicals and equipment as trained. Provide a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings. Retain knowledge of "Right to Know" laws pertaining to housekeeping chemicals.
  26. Complies with specialized clean-up procedures (biohazard, Hantavirus, bed and bat bug).
  27. Monitor the progress of Houseperson staff each day: Cleaning to standard, finishing in a timely manner, comfortable with their job, etc.; provide feedback to the employees.
  28. Make sure all housekeeping employees follow uniform and grooming standards each workday.
  29. Comply with and ensure compliance with Lost & Found and key security procedures.


  1. Effective organizational and interpersonal skills required.
  2. Must be organized with an eye for detail.
  3. Ability to follow instructions and count accurately.
  4. Ability to work as part of a team. Effective interaction skills for supervision. Effective teaching skills.
  5. Knowledge of Company policies and procedures, willingness to enforce both.
  6. Commitment to keep up the quality of Housekeeping Standards learned during the training period.
  7. Must be able to lift up to 50 pounds.
  8. Ability to relate with guests in a courteous and friendly manner. Must be able to handle guest concerns in a professional and tactful manner.
  9. Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  10. A valid driver's license with a good driving record is preferred.



  1. To recommend and implement change to improve the efficiency of Housekeeping operations.
  2. To respond immediately to any unsafe condition.
  3. To take necessary steps to ensure excellent guest service.


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