The Housekeeping Manager has oversight of all housekeeping functions on property.
1. To perform all duties towards the goal of maximizing guest service while meeting or exceeding financial goals.
2. Provide an attractive and clean facility for guests in rooms and all public areas designated as the responsibility of the Lodging Department as trained to the standard. This includes offices and supply closets.
3. Determine specific work assignments for Room Attendants and other staff according to the staffing guides and occupancy levels. (Scheduling and daily list assignments).
4. Monitor the progress of housekeeping employees each day: Cleaning to standard, finishing in a timely manner, comfortable with their job, etc.; provide feedback to the employees.
5. Keep labor budgets for housekeeping employees in line with the budget issued by the Lodging Department. Report the daily and weekly reports accurately.
6. Make sure all housekeeping employees follow uniform and other standards each workday.
7. On a timely basis, make sure employees have quality control training as needed. Plan and participate in one-on-one training for the staff members who are new or are not performing to standard. Initiate progressive corrective action; retraining, coaching, discipline, when necessary.
8. Enforce and comply with the correct use of chemicals and equipment as trained.
9. Provide timely and accurate HIGs (feedback) of all housekeeping personnel. Solicit input from Rooms Inspectors and Assistant Housekeeping Managers.
10. Provide accurate linen counts as required. Utilize the Linen Management System correctly.
11. Utilize the Supply Inventory System correctly, and provide accurate supply inventories when required.
12. Ensure that some ready-rooms are being reported to the front desk by 10:00 am and steadily throughout the day. All rooms are reported by 4:30 pm regularly.
13. Comply with and ensure compliance with Lost & Found and key security procedures.
14. Follow Lodging Department instructions on opening and closing procedures.
15. Provide timely, weekly work schedules to be approved by Location Management and post at least three (3) days before the start of the new week.
16. Ensure the maintenance staff at location completes repairs needed in the accommodations. Meet regularly with the Maintenance Manager to discuss issues and manage Out-Of-Orders rooms.
17. Personal inspection of the facility on a daily basis including guest units and public areas.
18. Supervise the Rooms Inspector staff with the Assistant, holding effective daily morning meetings, making inspections together, and identifying and providing challenges for those with managerial potential.
19. Monitor duties of the Assistant Manager.
20. Monitor and control all furniture and asset movement at the location.
21. Create and sustain a positive working environment, a sense of pride and teamwork with the staff.
22. Provide mentoring and development opportunities for Assistant Housekeeping Manager and Rooms Inspectors for future hiring enhancement.
23. Cooperate with other department heads and the Location Management team.
24. Provide a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.
SKILLS AND KNOWLEDGE:
1. Good organizational skills.
2. Ability to follow instructions and count accurately.
3. Ability to make prompt, realistic and fair decisions.
4. Business communication skills and effective interaction skills. Have the ability to be understood and offer effective mid-level supervision.
5. Good time management skills. Meet deadlines for reports, supply orders, and inventories.
6. Knowledge of Housekeeping operations.
7. Knowledge of Company policies and procedures
8. A valid driver's license with a good driving record is preferred.
9. Knowledge of "Right to Know" laws pertaining to housekeeping chemicals.
1. Lifting/carrying up to 50 pounds as needed throughout the day preferred. Frequent lifting and carrying of supplies and linens sporadically throughout the day.
2. Making beds, bending, kneeling, stretching, and reaching as needed for up to 8 hours per shift.
3. Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
4. Pushing a hotel cart or cabin cart up to 50-75 pounds as needed.
5. Working with required chemicals.