Xanterra Leisure Holding, LLC

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Summer '18 Retail Manager

Summer '18 Retail Manager

Requisition ID 
Job Locations 
US-OR-Crater Lake
Posted Date 

More information about this job




Come live and work at Crater Lake!


We are actively seeking candidates for our Summer 2018 Team who are looking to take a break from the daily grind and step into the peaceful environment of one of the world's oldest national parks.


Our operation features 2 separate areas within the Park - Rim Village and Mazama Village. We have 3 dining facilities, 3 retail outlets, a campground, cabins, and lodge. We also offer daily boat tours for our guests.


Southern Oregon offers diverse recreational opportunities for your days off - we have deserts, rainforests, mountains, marshes, and the Pacific Ocean is only a few hours away. Of course, the gem of the entire region is Crater Lake!



Summary: Retail Managers oversee all aspects of the Gift Shop. They ensure that the highest standards of retail service are met for the guests, the company, and the National Park Service. They are to provide exceptional guidance, training, and leadership for their staff, including the Assistant Manager. They must provide professional guest service in a teamwork oriented, fast-paced environment.

Essential Duties and Responsibilities:

-Performs all duties with the ultimate goal of providing exemplary guest service.

-Performs all duties with respect to the Company’s Core Values, Mission Statement, and guest service standards.

-Works alongside staff, leading with a positive and professional example.

-Establishes and maintains overall tone of the Gift Shop by coaching and mentoring staff in an upbeat and guest service-oriented manner.

-Delegates tasks while leading by example.

-Schedules Retail Associates in a consistent and fair manner and ensures adequate shift coverage within budgetary guidelines.

-Monitors and approves time in Kronos for all staff to ensure proper use of timeclock and adherence to labor budget.

-Develops and maintains positive relationship with all NPS personnel.

-Maintains positive and professional communications with other department managers, Location Manager, and staff at all times.

-Guides employee performance utilizing the How’s It Going (HIG) form.

-Addresses employee performance through coaching, mentoring, or corrective action.

-Provides timely feedback throughout workday to ensure staff is following policies and procedures, especially as they relate to a safe work environment.

-Monitors and coaches staff in all aspects of the Gift Shop to ensure quality of work, consistency, and efficiency.

-Ensures all staff are trained, and performing well, in Raymark system.

-Ensures all staff members are fully trained in all aspects of their positions and provides follow up training throughout the course of the entire season.

-Facilitates cross-training of staff from other departments to ensure shift coverage during periods of short staffing.

-Trains, coaches, and guides staff throughout entire season to ensure consistency.

-Adheres to and enforces all cash handling policies and procedures as outlined by Accounting department. Is responsible for a cash bank.

-Addresses all staff accounting issues per Company policy.

-Continuously monitors all inventory to prevent loss control and maintain accuracy in accounting.

-Maintains a clean an organized workspace, with particular care given to those areas which are in guest view.

-Monitors inventory to ensure appropriate levels of stock are available.

-Monitors displays and sales areas to ensure visual merchandising standards are met.

-Addresses guest issues in a professional manner. Involves the Retail Director or Location Manager when appropriate.

-Writes schedule for Gift Shop with fairness and consistency; ensures all shifts are covered; adjusts schedule for efficiency of the operation. Submits schedule to Retail Director for approval in timely manner.

-Adheres to and enforces Company uniform and appearance standards.

-Creates and sustains a positive working environment, a sense of pride, and teamwork amongst staff.

-Performs all duties in a safety conscious manner. Monitors department for safety hazards and reports any issues to Retail Director or Location Manager in a timely manner.

-Performs all duties with consideration of the Company’s environmental commitment.

-Attends meetings as required by Retail Director and Location Manager.

-Performs administrative duties, such as responding to emails, phone calls, and paperwork in an accurate and timely manner.

-Performs other duties as assigned with positivity and professionalism.

Supervisory Responsibilities: The Gift Shop Manager supervises Retail Associates, Lead Retail Associates, and a Data Entry Clerk. The Rim Gift Shop Manager additionally supervises a Public Area Attendant and Gift Shop Warehouse Clerk.




Qualifications, Experience, Physical Demands:

-Prior experience in seasonal hospitality, especially National Park(s) highly preferred.

-Prior managerial/supervisory experience highly preferred.

-Prior experience and working knowledge of retail processes highly preferred.

-Ability to communicate clearly and effectively with a diverse staff.

-Prior experience with Raymark and Microsoft Office preferred.

-First Aid and CPR certification preferred.

-Valid U.S. driver’s license preferred.

-Physically able to: perform all duties in various weather, walk/stand/bend/reach throughout the workday, repeatedly lift up to 50 pounds, assist with loading and unloading deliveries and drop-offs, repeatedly climb and descend stairs throughout workday, work with required chemicals, perform administrative duties at a computer/desk for up to 1-2 hours per workday.




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