Come live and work at Crater Lake!
We are actively seeking candidates for our Summer 2018 Team who are looking to take a break from the daily grind and step into the peaceful environment of one of the world's oldest national parks.
Our operation features 2 separate areas within the Park - Rim Village and Mazama Village. We have 3 dining facilities, 3 retail outlets, a campground, cabins, and lodge. We also offer daily boat tours for our guests.
Southern Oregon offers diverse recreational opportunities for your days off - we have deserts, rainforests, mountains, marshes, and the Pacific Ocean is only a few hours away. Of course, the gem of the entire region is Crater Lake!
Summary: A Server provides exemplary service for all guests. Follows all Company guidelines, procedures, and steps of service in a positive and professional manner. Ensures guests feel welcome and comfortable throughout their visit.
Essential Duties and Responsibilities:
-Performs all duties with the ultimate goal of providing exemplary guest service.
-Greets and serves guests with friendly enthusiasm and knowledgeability.
-Has, or obtains upon arrival, knowledge of Crater Lake National Park and all of its facilities and activities to ensure information passed to guests is informative and accurate.
-Answers guest questions accurately and with positivity and professionalism.
-Adheres to all Company uniform and appearance standards at all times.
-Maintain cleanliness of all Front of House (FOH) areas including sweeping, mopping, dusting, cleaning windows, arranging furniture, bussing, removing trash, removing recycling, and any other cleaning duties as assigned.
-Informs guests of any daily specials or variances to the menu selections.
-Maintains in-depth menu knowledge.
-Maintains in-depth knowledge of all beverage selections offered.
-Immediately notifies a manager upon learning of a food allergy. Never singularly handles any food allergy situation to ensure guest safety.
-Follows proper steps for professional wine presentation. Brings wine selections to tables with appropriate glassware (Crater Lake Lodge Dining Room).
-Accurately records all food and drink orders and accurately enters all order information into Point of Sale system to ensure timely communication to the bartender and/or Back of House (BOH) staff.
-Serves alcoholic beverages in an appropriate manner consistent with Company and state (OLCC) policies and standards.
-Checks identification prior to taking an order for any alcoholic beverage to ensure guest is 21 years of age or older.
-Correctly identifies food and beverage orders when ready (no “window shopping”) and delivers items to guests in a timely and professional manner.
-Follows and upholds all Company policies, procedures, and standards of service, including consistently following all food/beverage specs. Ensures plates are garnished properly prior to serving.
-Adheres to all food safety and sanitation requirements including, but not limited to, using a closed drink container, refraining from eating in the kitchen, keeping hair that is longer than collar length properly restrained, and maintaining a clean uniform.
-Practices frequent and proper handwashing.
-Practices good personal grooming and personal hygiene.
-Presents accurate check to guest in a timely manner. Accurately processes payment in a timely manner.
-Communicates with FOH staff, BOH staff, other coworkers, guests, and managers in positive and professional manner at all times.
-Checks back frequently with guests to ensure they are enjoying themselves and takes action to correct any problems.
-Involves FOH manager on duty in any guest issues as appropriate and in a timely manner so as to reach a resolution before the guest leaves Crater Lake.
-Removes dishes, utensils, napkins, and glassware from tables and delivers to kitchen for cleaning in a timely manner. Pre-busses as able to decrease clutter and reduce potential for breakage.
-Assists Server Assistants and Hosts in cleaning and resetting tables for service, seating guests, answering phones, and taking reservations whenever possible.
-Treats Server Assistants and Hosts with respect, positivity, and professionalism.
-Maintains a clean, organized, and stocked work area, including BOH areas. Restocks as directed and as needed.
-Completes all assigned or unassigned side work prior to clocking out.
-Checks out with FOH manager on duty prior to clocking out.
-Communicates any supply needs to management in a timely manner.
-Follows all cash handling procedures per Accounting policies. May be responsible for a cash bank. Follows all payment processing procedures to ensure accounting accuracy.
-Ensures a congenial, professional, and relaxed atmosphere for all guests and staff.
-Reports tips as required by Company policy, local, state, and federal laws.
-Assists both FOH and BOH coworkers during any downtime.
-Follows all procedures as they pertain to groups and tours.
-Maintains working knowledge of emergency fire evacuation and safety procedures.
-Follows all PCI compliance guidelines and policies. Protects guest confidentiality at all times, including any information that may be used to access guest internet.
-Performs all duties with consideration of the Company’s environmental commitment, especially as it pertains to natural resources, recycling, and food waste.
-Performs all duties with respect to the Company’s Core Values, Mission Statement, and guest service standards.
-Cooperates with Warehouse staff in keeping the Waste Management area clean.
-Performs all duties in a safety conscious manner. Maintains a safe workplace. Reports all safety issues or potentially hazardous situations to the appropriate manager in a timely manner.
-Performs other duties as assigned, including working in other departments, with positivity and professionalism.
Supervisory Responsibilities: None.
Qualifications, Experience, Physical Demands:
-Prior experience in seasonal hospitality, especially National Park(s) highly preferred.
-Prior experience as Server highly preferred.
-Working knowledge and experience relevant to Front of House steps of service and procedures.
-Current OLCC certification required. Company will provide opportunity for certification for employees not in possession of up-to-date card.
-Current Oregon Food Handlers card required; Company will provide opportunity for certification for employees not in possession of up-to-date card. (Only the 5- year ServSafe program is recognized in Oregon.)
-Ability to remain positive, enthusiastic, and upbeat, especially at peak business times and during times of stress required. Must be a “people person”.
-Ability to communicate effectively and accurately in a diverse environment.
-Knowledge of Crater Lake National Park highly preferred.
-Ability to work productively and reliably while unsupervised required.
-Demonstrated ability to work in an organized, detail-oriented, accurate, efficient, and personable manner at all times.
-Ability to remain flexible and teamwork-oriented.
-Physically able to: walk throughout entire shift, repeatedly climb and descend stairs throughout workday, perform all duties while only getting only those breaks as required by Oregon state law, lift up to 25 pounds, perform some duties on computer screen throughout entire shift, repeatedly bend/stretch/reach/lift as required throughout the workday, work with required chemicals, carry trays of beverages and/or food with one hand, work under normal kitchen conditions including heat, steam, grease, noise, coolers, freezers, wet floors, etc.