Come live and work at Crater Lake!
We are actively seeking candidates for our Summer 2018 Team who are looking to take a break from the daily grind and step into the peaceful environment of one of the world's oldest national parks.
Our operation features 2 separate areas within the Park - Rim Village and Mazama Village. We have 3 dining facilities, 3 retail outlets, a campground, cabins, and lodge. We also offer daily boat tours for our guests.
Southern Oregon offers diverse recreational opportunities for your days off - we have deserts, rainforests, mountains, marshes, and the Pacific Ocean is only a few hours away. Of course, the gem of the entire region is Crater Lake!
Summary: The Host sets a positive, professional, and inviting tone for guests at Crater Lake Lodge Dining Room and Annie Creek Restaurant. Greets, welcomes, and engages all guests with warmth and enthusiasm.
Essential Duties and Responsibilities:
-Performs all duties with the ultimate goal of providing exemplary guest service.
-Greets and engages guests in a professional and friendly manner.
-Adheres to all Company uniform and appearance standards.
-Monitors and controls the flow and pace of the restaurant by following proper seating rotation.
-Constantly assesses restaurant to see which tables are clean and ready for the next guest.
-Assists with cleaning and resetting tables so that they are ready for the next guest.
-(Crater Lake Lodge Dining Room only) Takes and honors reservations using Zomato touchscreen notepad.
-Notes special requests or accommodations to ensure guests have a positive dining experience.
-Ensures restaurant is ready to open 5 minutes prior posted opening time.
-Ensures restaurant remains open, and continues to seat guests, 5 minutes after posted closing time.
-Immediately notifies a manager upon learning of a food allergy. Never singularly handles any food allergy situation to ensure guest safety.
-Maintains a clean workspace by sweeping, mopping, dusting, cleaning windows, picking up litter, etc.
-Maintains a clean, organized, and stocked work area, including BOH areas. Restocks as directed and as needed.
-Completes all assigned or unassigned side work prior to clocking out.
-Checks out with FOH manager on duty prior to clocking out.
-Communicates any supply needs to management in a timely manner.
-Assists coworkers whenever possible including bussing, pouring water, picking up menus, etc.
-Answers phones in specific timeframe; follow guidelines and uses correct greetings and etiquette.
-Takes, records, and relays messages accurately, thoroughly, and legibly.
-Follows all procedures as trained for “to-go” orders. Sees orders through to completion.
-Reports to the Manager regarding customer service needs. Ensures that all complaints are addressed immediately and rectified prior to the guest leaving Crater Lake.
-Maintains positive and professional communications at all times, with all persons.
-Communicates any issues to management in a timely manner.
-Answers inquiries pertaining to hotel policies, services, and reservations for rooms, tour/transportation needs and outside activities.
-Greets VIP guests and keeps Manager informed of all unusual or important happenings.
-Follows all procedures as they pertain to groups and tours.
-Has, or obtains upon arrival, knowledge of Crater Lake National Park and all of its facilities and activities to ensure information passed to guests is informative and accurate.
-Adheres to all Company uniform and appearance standards at all times.
-Provides constructive feedback to management to ensure maintenance, safety, and efficiency needs within facilities are communicated.
-Maintains working knowledge of emergency fire evacuation and safety procedures.
-Follows all NPS lost and found policies at all times.
-Follows all PCI compliance guidelines and policies. Protects guest confidentiality at all times, including any information that may be used to access guest internet.
-Performs all duties with consideration of the Company’s environmental commitment.
-Performs all duties with respect to the Company’s Core Values, Mission Statement, and guest service standards.
-Treats coworkers and guests with respect, positivity, and professionalism.
-Performs other duties as assigned, including working in other departments, with positivity and professionalism.
Supervisory Responsibilities: None.
Qualifications, Experience, Physical Demands:
-Prior experience in seasonal hospitality, especially National Park(s) highly preferred.
-Prior experience as Host highly preferred.
-Working knowledge and experience relevant to Front of House steps of service and procedures.
-Ability to remain positive, enthusiastic, and upbeat, especially at peak business times and during times of stress required. Must be a “people person”.
-Ability to communicate effectively and accurately in a diverse environment.
-Knowledge of Crater Lake National Park highly preferred.
-Ability to work productively and reliably while unsupervised required.
-Demonstrated ability to work in an organized, detail-oriented, accurate, efficient, and personable manner at all times.
-Ability to remain flexible and teamwork-oriented.
-Physically able to: walk and stand throughout entire shift, repeatedly climb and descend stairs throughout workday, perform all duties while only getting only those breaks as required by Oregon state law, lift up to 15 pounds, perform some duties on computer screen throughout entire shift, repeatedly bend/stretch/reach/lift as required throughout the workday, work with required chemicals, work under normal kitchen conditions including heat, steam, grease, noise, coolers, freezers, wet floors, etc.