Xanterra Leisure Holding, LLC

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Guest Service Agent South Rim

Guest Service Agent South Rim

Requisition ID 
2017-14917
Job Locations 
US-AZ-GRAND CANYON
Posted Date 
10/5/2017
Category 
Rooms/Lodging

More information about this job

Overview

Guest registration, checkout, collect and secure payment and provide property information to the guests.

Responsibilities

  • Follow established front desk procedures in carrying out of duties.
  • Register guests in a courteous, prompt and efficient manner.
  • Follow Xanterra security policies and procedures in the handling and divulging of all company and guest information.
  • Handle guest accounts properly including posting of charges, and collection of payment.
  • Maintain strict guest security in controlling keys and issuing keys.
  • Do shift duties as directed by supervisor.
  • Provide property and park information to guests both voluntarily and on request.
  • Handle guest complaints to the degree possible, and involve the supervisor in the handling of guest complaints as necessary.
  • Work closely with Unit Housekeeping department to keep room status up to date.
  • Work with Bell staff to assist guests as needed.
  • Maintain bank with accuracy and security. Follow all shift end procedures regarding proper bank balancing and deposits.
  • Use all company property in a work-related capacity, i.e. telephones and computers.
  • Adhere to all Xanterra South Rim and NPS lost and found procedures.
  • Other duties as assigned

Qualifications

  • Previous public contact work experience.
  • Ability to professionally and courteously interact with a broad cross-section of diverse guests.
  • Experience with computers and Windows type software.
  • Ability to properly handle and secure cash and credit cards.
  • Good verbal communication skills.
  • Qualified candidates will be required to achieve a successful score on a test regarding customer service and math skills.

 

Low-cost in-park housing provided.  Discounted meals; Medical/Dental/Vision health plans available; 401K; Drug-free workplace.  Employment history verified.  Background checks/Drug test required. Xanterra is an Equal Opportunity and Affirmative Action Employer.  Minorities/Woman/Disabled/Veterans are encouraged to apply.

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