Come live and work at Crater Lake!
We are actively seeking candidates for our Summer 2018 Team who are looking to take a break from the daily grind and step into the peaceful environment of one of the world's oldest national parks.
Our operation features 2 separate areas within the Park - Rim Village and Mazama Village. We have 3 dining facilities, 3 retail outlets, a campground, cabins, and lodge. We also offer daily boat tours for our guests.
Southern Oregon offers diverse recreational opportunities for your days off - we have deserts, rainforests, mountains, marshes, and the Pacific Ocean is only a few hours away. Of course, the gem of the entire region is Crater Lake!
Summary: The Location Manager has authority and responsibility to direct all phases of daily operation at the location/property level. While providing this direction, the Location Manager will fully support, monitor, and control all programs instituted by the individual departments.
Essential Duties and Responsibilities:
-Performs all duties with the ultimate goal of providing exemplary guest service.
-Establishes and maintains the tone for the entire Village by leading with a positive and professional example.
-Performs all duties with respect to the Company’s Mission Statement, Core Values, standards, policies, and procedures.
-Participates in any training as required by National Park Service (NPS) or the Company.
-Maintains open and professional communications with all NPS personnel, including the Concessions Management Office and Law Enforcement Rangers, to ensure the continuation of the Company’s positive working relationship with NPS.
-Maintains responsibility for maximizing sales and controlling expenses at all operating departments, with the objective of meeting or exceeding budgeted profits while maintaining expenses at budgeted levels.
-Continuously monitors product, service, and customer service attitude in all departments. Maintains constant awareness of the appearance of both employees and property; ensures excellent quality of products in all outlets – product quality should always meet Company standards.
-Ensures that standards of service are being met in all departments.
-Works closely with all managers to further develop individual management abilities with the goal of consistent achievement of department financial and guest service objectives.
-Responds positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the guest’s departure from Crater Lake.
-Ensures that accurate sales, payroll, and labor standard figures are reported on a daily, weekly, and period end basis.
-Monitors timekeeping via Kronos system.
-Reviews weekly forecasts with all departments, reviews costed schedules based upon forecasted business volumes, and makes appropriate staffing changes necessary to maintain budgeted labor-to-sales percentages for each department. Conducts daily and weekly audits of labor records to verify provided schedules match actual hours worked in each department.
-Reviews weekly work schedules with all supervisors in relation to forecasts, the staffing guide, customer service needs/sacred hours, and equity among employees to insure consistency, fairness, and meeting appropriate budgeted guidelines and percentages.
-Facilitates weekly manager meetings to ensure positive and open communications and to foster interdepartmental teamwork and collaboration.
-Ensures that proper lost and found procedures are followed by all personnel at the location. Maintains open and positive communications with NPS Dispatch personnel in regards to lost and found items and procedures.
-Performs all duties with concern for safety and risk events. Regularly evaluates all aspects of the operation for safety concerns. Communicates all safety and risk concerns to Engineering Chief, Corporate Risk Manager, General Manager, and Sustainability Manager as appropriate.
-Works closely with Human Resources Manager to ensure employee satisfaction and esteem is appropriately managed per Company policies and procedures.
-Ensures that all employee complaints, regardless of the issue, are communicated to Human Resources immediately.
-Treats all employees as “internal guests”.
-Maintains confidentiality at all times as required by state law, federal law, and Company policy.
-Provides written evaluations of all department managers twice during each operating season.
-Participates in “on-call” schedule as required by the General Manager for evening and nighttime coverage. During these times, the Location Manager will be required to respond to all guest concerns, fire/life/safety issues, and any urgent issues with dorm residents.
-Maintains a daily manager’s log of all events taking place on location. Entries into the manager’s log are to be professional and represent an objective view of all employee and guest issues.
-Adheres to and enforces Company uniform and appearance standards. Constantly and consistently monitors appearance of line staff and managers to ensure Company appearance standards are met at all times.
-Performs all duties with consideration of the Company’s environmental commitment. Collaborates with Sustainability Manager to ensure environmental initiatives are being met.
-This position will be expected to work a variety of hours including mornings, days, evenings, nights (graveyard shifts are possible), weekends, and holidays as necessary.
-Performs other duties as assigned with positivity and professionalism.
Supervisory Responsibilities: The Rim Village Location Manager supervises all line staff and managers at Crater Lake Lodge and the Rim Village Café and Gift Shop. The Rim Village Location Manager supports the Residence Coordinators at Rim Dorm as necessary.
Qualifications, Experience, Physical Demands:
-Prior experience in seasonal hospitality, especially National Park(s), highly preferred.
-Business Management or Hospitality Degree or 3-5 years equivalent experience highly preferred.
-Strong communication and interpersonal skills.
-Motivational, organizational, and time management skills.
-Strong analytical and problem solving skills.
-Knowledge of Company policies and procedures highly preferred.
-Knowledge of Microsoft Office, Kronos, Opera, Simphony, Raymark highly preferred.
-Ability to accurately review and analyze financial documents.
-Possession of valid U.S. driver’s license required.
-Must be physically able to: lift items up to 50 pounds; stand/walk steadily throughout shift, work a full shift getting only those breaks as required by Oregon state law; work in normal food service conditions including heat, steam, grease, noise, coolers, freezers, wet floors, inclement weather, etc.; perform administrative duties at a desk/computer for up to 8 hours in a workday; work under normal lodging conditions including kneeling/lying flat to perform room inspections, repeatedly climb/descend stairs.