Xanterra Leisure Holding, LLC

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2018 Housekeeping - Houseperson

2018 Housekeeping - Houseperson

Requisition ID 
Job Locations 
US-MT-Glacier National Park
Posted Date 

More information about this job


Ensures highest quality standards of housekeeping are met in clean, orderly, attractive, and properly stocked guestrooms and public areas. Assists Room Attendants in cleaning and heavy duties connected with upkeep and readying of guest accommodations and public areas. Support duties include making beds, cleaning bathrooms, dusting, vacuuming, handling guest requests, etc. with attention to detail and providing exception guest service. Lifting, bending, climbing stairs and excessive movement involved.  Must assist in other departments or with other job duties as requested or necessary.


  1. Performs any combination of the following tasks to maintain hotel, lodge or motor inn guest accommodations and public areas in a clean and orderly manner:
    1. Using proper PPE, picks up soiled linens;
    2. Using proper PPE, sorts and prepares soiled linens for pick-up by linen truck;
    3. Receives clean linens from linen truck daily and assists in unloading;
    4. Checks counts and transfers load per required pars to the various linen closets and central linen room;
    5. Using proper PPE, picks up trash from wastebaskets or receptacles in guestrooms and hauls to trash area for truck pick up;
    6. Properly stocks linen closets and housekeeping carts with needed linens, cleaning and room supplies.
  2. Does the heavy cleaning in rooms, porches, walkways, and hallways.  May be assigned cleaning duties in employee dormitories and recreation rooms.  Cleans public restrooms and in the case of motor inns, the public shower rooms, laundry rooms and surrounding areas.
  3. Cleans rugs, carpets and upholstered furniture using vacuum cleaner, brushes, and shampooing machines.  Washes and polishes floors by hand or machine.
  4. Maintain cleanliness of housekeeping vacuums, closets, storage areas, and other equipment.
  5. May wash walls, ceilings, woodwork, metal work, windows and venetian blinds.  May hang draperies.
  6. May set up rooms for conventions, sales meetings, banquets and social functions inclusive of decorations, amplifying equipment, furniture and other apparatus.
  7. Provide guests with the best in service, courtesy and care.
  8. Assists room attendants with cleaning and room make up responsibilities (see job description: Room Attendant).
  9. On evening Porter shift, will stock housekeeping carts and closets with linen, fill bottles of cleaning supplies, amenities, etc. so room attendants can be ready to go first thing every morning.
  10. May be required to do lobby porter functions approximately one day per week.
  11. May be required to provide turndown service in the evenings.
  12. May render personal assistance to room guests in line of duty.
  13. Adheres to all company policies and regulations.
  14. Must complete mandatory training period after arrival.  The Housekeeping Managers will perform training that will include the review of the proper manual including the standards, policies, and procedures; and the understanding and training in use of approved/authorized chemicals in the daily cleaning of guest accommodations, bathrooms, public areas, and employee housing.
  15. Complies with Housekeeping standards, policies, and procedures learned during the training period.
  16. Comply with the correct use of chemicals and equipment as trained. Retain knowledge of "Right to Know" laws pertaining to housekeeping chemicals.
  17. Complies with specialized clean-up procedures (biohazard, Hantavirus, bed and bat bug).
  18. Comply with Lost & Found and key security procedures.



  1. Ability to work as part of a team.
  2. Must be organized with an eye for detail.
  3. Ability to follow instructions and count accurately.
  4. Knowledge of Company policies and procedures, willingness to comply with both.
  5. Commitment to keep up the quality of Housekeeping Standards learned during the training period.
  6. Must be able to lift up to 50 pounds.
  7. Ability to relate with guests in a courteous and friendly manner. Must be able to handle guest concerns in a professional and tactful manner.
  8. Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
  9. A valid driver's license with a good driving record is preferred.



  1. To recommend and implement change to improve the efficiency of Housekeeping operations.
  2. To respond immediately to any unsafe condition.
  3. To take necessary steps to ensure excellent guest service.



  1. Lifting/carrying up to 50 pounds as needed throughout the day. Constant lifting and carrying of supplies and linens throughout the day.
  2. Making beds, bending, kneeling, stretching, and reaching as needed for up to 8 hours per shift.
  3. Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
  4. Pushing a hotel cart or cabin cart up to 50-75 pounds as needed.
  5. Working safely with required chemicals.


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