Come live and work at Crater Lake!
We are actively seeking candidates for our Summer 2018 Team who are looking to take a break from the daily grind and step into the peaceful environment of one of the world's oldest national parks.
Our operation features 2 separate areas within the Park - Rim Village and Mazama Village. We have 3 dining facilities, 3 retail outlets, a campground, cabins, and lodge. Our daily boat tours are the highlight of our guests' visits.
Southern Oregon offers diverse recreational opportunities for your days off - we have deserts, rainforests, mountains, marshes, and the Pacific Ocean is only a few hours away. Of course, the gem of the entire region is Crater Lake!
Summary: The Boat Captain safely operates 37-passenger tour boats on Crater Lake; ensures exemplary guest service for all tours.
Essential Duties and Responsibilities:
-Performs all duties with the ultimate goal of providing exemplary guest service.
-Cooperates as part of Boat Department team to ensure quality service is provided for entire guest experience from arrival to departure.
-Assists with all pre-season set-up duties to ensure timely start of tour season.
-Assists with all post-season closing duties to ensure all supplies and equipment are properly maintained and stored for winter.
-Safely navigates a 16-ton, 39-foot vessel with 37-passenger capacity, plus 1 crew (either a National Park Service (NPS) interpretive guide or Dock Hand), over Crater Lake.
-Inspects all systems and equipment at the start of, and throughout, workday to ensure safety and compliance, including but not limited to: gauges, fuel levels, engines, winches, navigational systems, docks, boarding ramps, rescue equipment, fire extinguishers, first aid supplies, radio, life preservers, and incident reports.
-Monitors loading and unloading of passengers, cargo, and crew to ensure safety at all times.
-Maintains positive and professional communications at all times, with all persons, face-to-face, via phone, via email, and via radio.
-Performs Dock Hand duties as required and/or scheduled.
-Performs Dock Master duties as required and/or scheduled.
-Maintains positive relationship and communications with Dock Hands to ensure safety and success of Boat Department at all times.
-Signals Dock Hands to rig tow lines, open or close gate and ramps, and pull guard chains across entries.
-Actively participates in refueling, restocking, and cleaning of all areas of Boat Department, including guest restroom facilities at Cleetwood Cove.
-Cares for tools and equipment as assigned including keeping the boats, dock, storage areas, van, ticket shack, and other areas clean and free of debris.
-Participates in any training as required by the Company, the United States Coast Guard (USCG) or NPS.
-Maintains daily records of activities per Company, USCG, and NPS policies.
-Reports all incidents immediately to Boat Manager or Assistant General Manager. Follows all incident reporting procedures per Company, USCG, and NPS policies. Submits to post-incident drug and alcohol testing.
-Participates in random drug testing program per USCG regulations.
-Keeps all required certifications and licenses up-to-date throughout the season.
-Calculates positions, sets courses, and determines speed of vessel to ensure safety and adherence to tour schedule.
-Performs all duties with respect to the Company’s Core Values, Mission Statement, and guest service standards.
-Develops and maintains positive relationship with all NPS personnel.
-Performs all duties with consideration to the Company’s environmental commitment, especially as they pertain to Crater Lake’s pristine waters.
-Adheres to Company uniform and appearance standards at all times.
-Performs all duties in a safety conscious manner. Maintains a safe work environment. Reports all safety issues or potentially hazardous situations to the Boat Manager or Assistant General Manager in a timely manner.
-Performs other duties as assigned with positivity and professionalism.
Supervisory Responsibilities: None.
Qualifications, Experience, Physical Demands:
-USCG Master’s License for 25-ton vessel or greater with Medical Card required.
-First Aid and CPR required.
-Prior experience in seasonal hospitality, especially National Park(s), preferred.
-Must pass additional, Company provided, pre-employment drug screening in Medford, Oregon.
-Due to remote location of Cleetwood Cove, Boat Captains may be required to drive a Company vehicle to the worksite. Experience driving in mountainous terrain and in adverse weather conditions preferred. Valid US drivers’s license with good driving record required. Successful completion of Company’s Defensive Driving class and written exam required.
-Ability to work productively and reliably while unsupervised required.
-Physically able to: hike 1.1 miles each way on a steep and rocky trail to and from the worksite, repeatedly lift up to 50 pounds per workday, perform all duties in various weather conditions including intense sun exposure and cool temperatures for up to 12-15 hours per workday.