Xanterra Leisure Holding, LLC

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The Grand - Host - The Grand Hotel Tusayan, AZ

The Grand - Host - The Grand Hotel Tusayan, AZ

Requisition ID 
2017-14615
Job Locations 
US-AZ-Grand Canyon
Posted Date 
9/14/2017
Category 
Food and Beverage

More information about this job

Overview

Greet the dining room guests and seat them in an expedient fashion while maintaining a proper seating flow in the seating sections.

Responsibilities

  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Greet the guests as they approach the podium and make them feel welcome to the dining room.
  • Seat the guest(s) as quickly as possible or if table is not immediately available accurately informing the guest(s) of how long the wait period will be.
  • Keep the seating chart current and seat guests in a proper flow in the sections so as to not over seat any sections.
  • Keep menus clean and presentable and discard any menus that are too worn or tattered.
  • Be knowledgeable with all dining room floor sections.
  • Report any guest complaints and/or issues immediately to the Service Manager or Unit Manager.  Respond to such in a professional, sincere manner.
  • Complete opening and closing side duties according to dining room standards.
  • Maintain seating log to ensure accurate cover count for the seating period.
  • Assist servers as needed to clear and set tables.
  • Be knowledgeable and follow Xanterra Tusayan, LLC phone etiquette policy.
  • Other duties as assigned.

Qualifications

  • Ability to professionally interact with a broad cross-section of guests.
  • Good verbal communication skills with ability to interact with guests and staff.
  • Ability to keep a professional demeanor towards the guests and staff under very busy business levels.

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