Xanterra Leisure Holding, LLC

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CUSTOMER SERVICE REP

CUSTOMER SERVICE REP

Requisition ID 
2017-14573
Job Locations 
US-VT-WILLISTON
Posted Date 
9/12/2017
Category 
Administration

More information about this job

Overview

The Customer Service Agent is responsible servicing existing guest inquiries and accounts. This position is responsible for all administrative duties related to the maintenance of accounts.

Responsibilities

  • Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
  • Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
  • Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
  • Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
  • Support all members of the guest services team, such as answering sales calls when necessary (queue calls), transferring when possible, or taking direct action

Qualifications

  • 3-5 years of customer service experience, preferably in the travel industry
  • College degree preferred.
  • An assertive personality, competitive nature, high energy level, and resilient character
  • Strong time management and organization skills
  • A team player with the ability to manage up and across the organization
  • Ability to work M-F 8:30am to 6:30pm and some Saturdays
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
  • Exceptional technical skills; computer operations, systems navigation, data entry required

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