Xanterra Leisure Holding, LLC

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Summer '18 Campground Attendant

Summer '18 Campground Attendant

Requisition ID 
2017-13855
Job Locations 
US-OR-Crater Lake
Posted Date 
11/1/2017
Category 
Campgrounds

More information about this job

Overview

NPSSunriseOverCraterLake 

 

Come live and work at Crater Lake!

 

We are actively seeking candidates for our Summer 2018 Team who are looking to take a break from the daily grind and step into the peaceful environment of one of the world's oldest national parks.

 

Our operation features 2 separate areas within the Park - Rim Village and Mazama Village. We have 3 dining facilities, 3 retail outlets, a campground, cabins, and lodge. We also offer daily boat tours for our guests.

 

Southern Oregon offers diverse recreational opportunities for your days off - we have deserts, rainforests, mountains, marshes, and the Pacific Ocean is only a few hours away. Of course, the gem of the entire region is Crater Lake!

Responsibilities

Summary: The Campground Attendant works effectively and efficiently with little to no supervision to ensure all campsites and public areas (including waste and recycling receptacles, restrooms, and showers) of the 215-site Mazama Village Campground are clean. Facilitates site registration processes between Campground and Front Desk staff. Please note that this is not a campground "host" position.

Essential Duties and Responsibilities:

-Performs all duties with ultimate goal of providing exemplary guest service.

-Assists with seasonal opening procedures at the beginning of the season, including assisting with snow removal.

-Participates in all required training.

-Assists with seasonal closing procedures for winterization of campground, buildings, and rooms.

-Cleans restrooms and showers as trained; including dusting, sweeping, mopping, scrubbing all amenities such as toilets, showers, floors, windows, walls, etc.

-Uses all Personal Protective Equipment (PPE) as required.

-Monitors levels and restocks supplies such as toilet paper, paper towel, soap, etc.

-Replaces lightbulbs and shower curtains as necessary.

-Cleans campground and campsites to keep them free from litter and waste, including fire pits.

-Follows Company guidelines for guest service; greets all guests with a smile.

-Maintains positive and professional communications with coworkers and managers at all times.

-Safely operates golf cart or other vehicle in order to efficiently monitor available/occupied campsites.

-Accurately monitors available/occupied campsites and communicates status to Front Desk staff in a positive and professional manner.

-Maintains positive and professional communications with Front Desk staff to ensure excellent guest service at all times.

-Assists with traffic control, guest communications, and site registration process. Ensures that all cash handling is done through the Front Desk staff; never collects money from guests.

-Has, or obtains upon arrival, knowledge of Crater Lake National Park and all of its facilities and activities to ensure information passed to guests is informative and accurate.

-Assists guests as able with any requests or inquiries.

-Uses proper etiquette and language when communicating with others whether it be face-to-face, via phone, or via radio.

-Follows NPS lost and found procedures at all times.

-Performs individually assigned duties with awareness of the entire Mazama Village team.

-Performs deep cleaning or other tasks as assigned which may include: washing walls, woodwork and windows; scrubbing grout; etc.

-Checks entire work area to ensure everything is in working order and in good repair, including: trash/recycling receptacles, fire pits, lamps, fans, lights, faucets, toilet(s), showers, furniture, flooring, switches, etc. Reports any issues or maintenance needs to Location Manager in a timely manner.

-Immediately communicates any guest complaints to management so that they can be resolved in a timely manner.

-Immediately reports any evidence of illegal activity or violation of policy directly to management.

-Maintains clean and tidy workspaces, including carts and vehicles.

-Communicates any supply needs to management in a timely manner.

-Performs all duties with consideration of the Company’s environmental commitment. Considers natural resource consumption, especially as it pertains to water and electricity.

-Cooperates with Warehouse staff in keeping the Waste Management area clean.

-Follows all specialized clean-up procedures (biohazard, Hantavirus, pest).

-Uses appropriate chemicals and tools for the job.

-Acts as second set of eyes and ears for the safety of location and guests.

-Adheres to Company policies and federal traffic laws when operating any vehicle.

-Performs all duties in a safety conscious manner. Maintains a safe workplace. Reports all safety issues or potentially hazardous situations to the appropriate manager in a timely manner.

-Adheres to all Company uniform and appearance standards.

-Performs other duties as assigned with positivity and professionalism.

Supervisory Responsibilities: None.

Qualifications

Qualifications, Experience, Physical Demands:

-Prior experience in seasonal hospitality, especially National Park(s), highly preferred.

-Prior experience in Campgrounds, Groundskeeping, Custodial, and/or Housekeeping highly preferred.

-Ability to work effectively and efficiently while unsupervised required.

-Strong organizational skills and attention to finite details required.

-Valid U.S. driver’s license required.

-CPR and First Aid certification preferred.

-Physically able to: repeatedly lift up to 50 pounds; repeatedly twist/bend/reach throughout shift; safely operate golf cart; stand/walk steadily throughout shift; repeatedly kneel or lay flat on the floor as required to clean restrooms and showers; work a full shift getting only those breaks as required by Oregon state law; perform all duties in inclement weather or intense sunshine; perform all duties outdoors, including during mosquito season; use provided chemicals; work in dusty/dirty environment.

 

EEO/AA/M/F/Disabled/Veterans

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