Xanterra Leisure Holding, LLC

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The Grand-Bar Server - Tusayan, AZ

The Grand-Bar Server - Tusayan, AZ

Requisition ID 
2017-13818
Job Locations 
US-AZ-Grand Canyon
Posted Date 
8/25/2017
Category 
Food and Beverage

More information about this job

Overview

Providing expedient, efficient and courteous service to patrons; taking and delivering food and beverage orders.

Responsibilities

  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Provide prompt, attentive and courteous service to dining room guests at all times in accordance with policies on guest service.
  • Accurately take, fill, deliver and charge guest orders for food and beverage keeping voids and mis-orders to an absolute minimum using Micros POS system.
  • Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
  • Comply with all State of Arizona alcohol serving laws & company policies (for example: current law requiring requesting proper identification of guests who appear to be under the age of thirty.)
  • Bring any alcohol/intoxication related issues with guests to the immediate attention of the bartender, working lead or Restaurant Manager.
  • Describe drink recipes when requested by the guests.
  • Comply with all company Food & Beverage Standards.
  • Comply with all company policies regarding tip reporting.
  • Perform all opening and closing side duties as assigned, per shift requirement.
  • Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to food safety regulations.
  • Communicate with Restaurant Manager and Kitchen Manager on out of stock items or guest food issues.
  • Handle guest complaints politely and in a timely fashion (involving the Management team when necessary).
  • Communicate with team members for additional service with any tables in assigned section.
  • Attend and successfully complete all required training seminars/classes as assigned by the Management Team.
  • Stringently comply with all company appearance and hygiene standards.
  • Adhere to all safety, risk management and environmental policies in performing tasks.
  • Other duties as assigned.

Qualifications

 

 

  • Must be at least 19 years of age with previous alcohol server experience.
  • Requires knowledge of various types of beer, wine and liquor.
  • Previous front of the house experience in a Server, Cashier, Host, or Expeditor capacity.
  • Ability to effectively and courteously interact with a broad cross-section of dining room guests and employees.
  • Ability to safely and properly carry a food tray overhead using a single hand method.
  • Ability to accurately use system (currently Micros POS system) to accurately enter and settle orders.
  • Ability to learn menu items, wine service, and beverage service, and apply up-selling techniques.
  • Knowledge of state food sanitation regulations..
  • Ability to successfully complete and comply with company sponsored alcohol awareness class.

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